Manager, Short Term Disability Benefits
UnumProvident Corporation offers competitive pay, relocation assistance and
excellent benefits. Come join us if you're interested in working in an exciting
and challenging environment for a company that is on the move!
Principal Duties and Responsibilities
*Maintains overall responsibility for operation of unit managing STD claims
that generally will not exceed 26 weeks of benefit duration.
*Ensures the area provides thorough, fair, and objective claim evaluations, the
highest level of quality service to our customers, and assistance to our
claimants in their return to work efforts.
*Accountable for accurate administration of risk management programs and
adjudication of assigned claims according to contract/plan provisions,
established procedures, state regulations, and UnumProvident claims philosophy.
*Manages team performance to expectations for service standards for timeliness
(decision times), accuracy, and management of STD claims.
*Performs file reviews and complete milestone signoffs perclaims protocols for
direct report staff.
*Ensures complete documentation of claims decisions.
*Accountable for management of STD claims; ensuring that UnumProvident and
generally accepted industry protocols are applied to manage claims to
appropriate duration.
*Fosters strong partnership with key internal areas such as Sales offices, QPS,
Special Benefits, Support Services, Intake/Admin/Fast/Maternity/FMLA, etc.
*Develops a strong partnership with Managers of LTD units to ensure
appropriate, timely, and smooth transitions are made on claims that exceed our
STD period.
*Ability to analyze and respond to trends at the work unit level.
*Directs accountability for providing accurate, timely, and effective claims
services to assigned customers.
*Provides support/back-up to Director for the sales and renewal process by
actively participating in customer meetings and enhancing service delivery as
appropriate.
*Maintains client specific workflow and claims administration requirements.
*Ensures performance agreement standards are reviewed and achieved.
*Facilitates claim escalation issues to resolution in partnership with
Director.
*Works effectively with Operations Consultants to identify service issues and
provide solutions to customers.
*Manages to budget.
*Supports the Director in developing business plans for the unit/or department.
*Identifies and implements ongoing productivity & quality enhancements in a
fast-paced environment.
*Continuous assessment of established work processes to identify areas for
efficiency improvements.
*Ability to coach and mentor more senior DBSs and discern the unique needs of
more experienced talent while also developing the inexperienced DBS resource.
*Contributes to operating effectiveness through information sharing and
effective implementation of change.
*Direct report responsibility for the DBS within the unit. Includes selection,
retention, performance management and resource development responsibilities.
*Establishes and maintains a supportive, learning environment by ensuring
continuous development, training and growth toward goal of professional,
experienced claim specialist.
*Develops a highly motivated staff.
*Coaches team members regarding individual capabilities, and proposes
development actions needed to build additional competence.
*Actively involves team members in setting objectives, creating plans,
assigning work, and addressing team performance issues.
*Manages the performance of employees in a candid, constructive and timely way,
including results, gaps in skills, and areas of development.
*May perform other duties as assigned
Job Specifications
*Bachelor's degree or equivalent required plus five years of technical claims
management experience, disability claims experience preferred. A minimum of
one insurance industry designation (ALHC, FMLI, CEBS, CLU, CHFC, ACS) is
preferred.
*Previous management of a service oriented team is strongly preferred.
*Proven success in implementing performance, service, and productivity actions.
*Able to set direction, monitor performance and initiate and communicate
changes in direction as needed.
*Able to influence others to achieve results.
*Able to build agreement on actions by resolving conflicts in an open and
positive manner.
*Able to build understanding, acceptance and commitment through the change
process.
*Strong understanding of and ability to take appropriate actions based on key
business indicators/trends.
*Able to make balanced and objective decisions with the highest degree of
integrity.
*Excellent communication skills, both written and verbal.
Equal Opportunity Employer
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Insurance 
