OPERATIONS ANALYST

CNA has provided essential insurance to businesses for more than 100 years. We are respected worldwide as experts in understanding risks with an innovative portfolio of products and services.


 


CNA products include standard commercial lines, specialty lines, surety, marine and other property-casualty coverages.


 


CNA services include risk management, information services, underwriting, loss control and claims administration. Our comprehensive approach to insurance opens doors to an array of career opportunities. We offer an environment that challenges you to learn, to use your imagination and to gain professional qualifications in a company where you are part of a team pursuing common goals.


 


Under broad supervision, analyzes business and other data for operations projects.


 


Performs a combination of the following duties according to departmental guidelines:


1. Documents and analyzes operational and/or other data which may include staffing allocation, work distribution, budget, compliance and/or operations goals.


2. Develops and uses work management tools and analyzes database and operating systems to facilitate efficient processes and to conduct quality and/or operations reviews.


3. Develops the scope, proposals and details of project plans.


4. May participate in the development and implementation of training plans and coordinates implementation to end users.


5. Identifies issues that impact service provision and may make recommendations to management.


6. Prepares and submits project status and other reports to management.


7. May plan, organize and manage system testing.


8. May work with other departments or may provide technical assistance to others within the department.


 


Additional Responsibilities:


1. Performs other essential duties as assigned.


 


Knowledge, Skills and Abilities


1. Strong knowledge of the functions performed by the business unit with developing knowledge of the insurance industry.


2. Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.


3. Strong analytical and problem solving skills.


4. Strong client and team interpersonal skills with the ability to effectively interact with all internal and external business partners.


5. Effective verbal and written communication skills, with the ability to convey technical and business information in a clear, concise and effective manner.


6. Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service.


7. Ability to work independently as well as in a team environment.


8. Knowledge of Microsoft Office suite and the ability to learn and utilize other business related software systems including database and operating systems.


 


Education and Experience:


1. Bachelor's Degree or equivalent work experience and completion of applicable professional designations.


2. Minimum two years related experience including previous project experience.


 


One of the many advantages of working at CNA is the exceptional benefit program which includes: medical, dental, vision, Savings and Accumulation Plan (S-CAP) with company contributions, prescription drug plan, flexible spending accounts, sick and disability benefits, life insurance, tuition reimbursement, a business casual dress code, and an Employee Assistance Program (EAP).


 


CNA is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.


 


Listed duties, responsibilities, requirements and functions are not meant to be all inclusive.


 


For more information on CNA, please visit our web site at