Operations Manager - Process Lead

 


At Fireman's Fund, you’re building a challenging career at the same time as bringing a sense of stability to people's lives. You’re also contributing to our success and our reputation as a leader in the field with your skills and expertise. For this you are appreciated, acknowledged, and rewarded. We believe that if you hold on to great people, everyone wins. Just more proof that a career with Fireman’s Fund isn't just a good idea. It's a smart move.


 


 
Process Leader


 


The Process Leader will be responsible for co-developing, documenting, analyzing, and maintaining Commercial Business processes with Home Office Operations team. This includes delivering and developing optimized and consistent business process, process management tools, and high quality business intelligence to achieve the transformation of the CB strategic operating model. This person will drive teams to establish responsibilities, measurements, milestones and timeframes for developing and implementing business process management. The Process Leader will monitor, evaluate and develop expertise among partners and team members, facilitate sessions to develop new processes, and document processes in a manner consistent with the long term strategy.


 


Core responsibilities include, but are not limited to:


Co-Owning documentation, communication and maintenance of Commercial Business processes

Identifing and driving implementation for process improvements

Leading development of business process changes for Commercial Business strategic initiatives and projects

Developing a long term plan and guidelines for business process management for all of Commercial Business

May include team management

Managing key milestones and deliverables

Leading issue resolution

Ensuring adherence to quality standards and reviewing project deliverables

Providing technical and analytical support to development of team members

Collaborating with Process Innovation colleagues, Business Analysts, Sales, Underwriting, Home Office, IT and Field Operations Leaders as appropriate


 


Requirements:


Core background in process improvement, process improvement and business process management

Ability to work in a fast paced environment while juggling multiple projects at once, be self-motivated and able to work independently, as well as part of a team.

Easily adaptable to change

Ability to work with diverse groups in a cross-functional role

Experience in leading process re-engineering efforts in large scale projects and initiatives that have significant organizational impact

History of successfully implementing large scale change in organizations, from a process perspective

Knowledge of process modeling tools, such as Corporate Modeler or similar systems

Extensive knowledge of project management methodologies and tools, such as Visio, MS Project, MS Word, PowerPoint and Excel

Strong oral and written communication skills

Excellent planning and organizational skills

Knowledge of insurance industry preferred








More information about Fireman's Fund, our privacy policy, and our relationship with Allianz Group can be found at http://www.firemansfund.com/about_ffic/careers.html. An equal opportunity employer.


Education: College Diploma / Associates Degree
Job Level: 3-5 years