PIP Adjuster

Job Description: At Citizens Insurance, a division of The Hanover Insurance Group, our policy is performance. We know that great people make great companies. We also know we will be successful if our people are consistently better than the competition, better informed and focused, better trained and equipped, more talented and committed to customer service. That is why we attract, retain and develop the best people and provide them with meaningful opportunities for professional growth and success. We invite you to join our team as we build a world class property and casualty business.

Citizens Insurance is seeking an experienced PIP Adjuster for our Howell, MI office.

Responsibilities
Responsibilities include, but are not limited to the investigation, evaluation resolution of the automobile medical claims in accordance with policy conditional jurisdictional requirements. Includes implementing and coordinating the medical disability management techniques to mitigate loss and expense payment. Make appropriate referrals to subrogation team.

May also handle litigation and work with claims counsel to bring claim to resolution. Required to meet or exceed all established individual and team goals.

Ideal candidates will possess the following skills:

Communication for Results: Must be able to communicate to all levels within the department. Must be able to speak to customers and explain coverage, policy and procedure easily understood. Foster trust and open sharing of information, listening to and influencing others.

Customer Service: Develops and understands client/customer needs and inquires to meet their needs. Works to build and maintain customer relationships. Follows the request, inquiries and concerns of the customer.

Teamwork: Fosters an environment where individuals collaborate in pursuing thoughts bother internally and externally to the team. Take initiative to actively participate in team interactions and round tables.

Additional Requirements:

Bachelors Degree with 1-3 years of previous PIP claims handling experience preferred.
Experience in Microsoft Office products and ability to learn business unit software programs.

Benefits To Joining The Hanover Team:

Competitive Pay and Benefits

Retirement/401(k) Program

Beneficiary and Ability Assist Programs

Travel Assistance Program

Adoption Benefit

Wellness Programs

Matching Education Gifts Plan

Employee Development/Education Assistance and Professional/Industry Designation Programs

Generous "Time Off With Pay"

The Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the Top 35 of more than 950 property and casualty insurers in the United States.

Searchable Keywords: Pip Adjuster / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: At Least 1 Year

Expected Travel Time: None