Policyowner Service Administrator

**LOCAL CANDIDATES ONLY - SAN FERNANDO VALLEY, VENTURA COUNTY**

If you are looking for an exciting opportunity with a growing company, come join the LifeCare team in Woodland Hills! We are one of the country's largest long-term care insurance companies.

This position is in our Policyowner Services Department and is responsible for hangeling complex matters that have been esclated up from the POS staff, solving difficult problems involving agents and policyholders, and processing complex policy changes. You will be interpreting our policies to determine how to meet our policy owners requests and interpreting policy provisions and explaining policy provisions and benefits as requested . Other duties include responding to non-routine policyholder and agent correspondence including complaints, consulting and confering within and outside the department regarding advanced policy service requests. A great deal of your time will be spent on the telephone. You will work in a team environment with a friendly staff. The ability to motivate or influence others is important in this role, requiring a significant level of diplomacy and trust. Fostering sound relationships with individuals outside the company is necessary. Obtaining cooperation from others, internally and externally, is an important part of the job.

To qualify, you need three years of experience working in longterm care, life or health insurance. Experience working with computers in an office environment, a pleasant telephone manner, the ability to multi-task, and an eye for detail. Excellent problem solving and analytical skills. We will train you regarding Policyowner Service procedures.

Benefits:

12 paid vacation days per year

Paid holidays and sick time

Medical, dental and vision coverage

401(K)

Cafeteria plan for health and dependent care expenses

Company-paid parking

Promotional opportunities

Business-casual work environment



Basic typing skills (40 wpm)

Computer aptitude; Windows/Microsoft Office applications

Telephone skills

LOMA or AHIP certifications preferred

Willing to work cooperatively with others

Ability to handle telephone callers in a professional and diplomatic manner

Regular attendance and excellent punctuality

Ability to review and determine various state insurance requirements

Excellent oral and written communication skills in the English language

Detail oriented; positive attitude; team player

Two years college required, a B.A. degree or equivalent preferred