Risk Management Advisory Consultant

 


Working at Fireman's Fund, you’re staking out a career path with a company that enjoys a reputation in the industry that is second to none. Here, you have access to the tools and resources that are helping you build a stable financial future and taking you where you want to go. We believe that if you hold on to great people, everyone wins. Further proof that an Underwriter career with Fireman’s Fund isn't just a good idea. It's a smart move.


Risk Management Advisory Services (RMAS) Program, Risk Management Advisor (RMA)


Fireman's Fund Insurance Company (FFIC) is looking for dynamic and experienced Personal Insurance Risk Management professionals to deliver comprehensive Risk Management consultations to valued customers on behalf of agency partners.


This field role, which reports directly to a Regional RMA Manager, will deliver services in an evolving, comprehensive Risk Management program for FFIC's Western Region, located in Los Angeles.


Success in the role will also require extensive program development messaging and coordination with FFIC team members in Underwriting, Claims, and Distribution, as well as relationship management with valued Agency leaders.


RMAS Program Overview





The FFIC Risk Management Experience is a value-adding, consultative service provided by FFIC to Insured Customers on behalf of their Insurance Agent, either at the time of customer acquisition, or during a period of coverage renewal.


 


Meeting with the Insured Customer in their home, the Risk Management Advisor creates value for the Insured, his or her Agent, and FFIC Distribution and Underwriting by:





Providing accurate and timely assessments of Insurance-to-Value (ITV) and recommendations concerning identified hazardous exposures

Educating customers on Loss Prevention and Risk Mitigation for their families and most valued possessions within the home, including facilitation of service solutions to address identified needs

Providing Natural Disaster Readiness Consultations based upon location and resulting exposures

Supporting timely address of Additional Account Opportunities and Insurance Coverage Gaps identified during site visits


Responsibilities:


In this role, the RMA will deliver day-to-day execution against Program Strategy and Priorities, while also creating appropriate RMAS Program awareness with internal & external constituents.


 


Primary role duties include:





Preparing Customer Profiles and a pre-visit Risk Management consultation strategies as required

Executing Risk Management Consultations/Surveys, including effective documentation and reporting of results

Managing internal and external communications to address opportunities related to each completed Customer Consultation/Survey

Prioritizing and managing Consultation/Survey visit workloads, including flexible considerations for key accounts

Developing and maintaining critical internal and external relationships in support of Program success and effectiveness (relationships include Agency, Construction Industry, FFIC Distribution, Underwriting and Claims)

Developing subject matter expertise in the areas of complex home Risk Assessment, Loss Prevention Consultation, and Account Coverage Rounding opportunity support, including use of the Prestige Advisory Services solution network

Managing individual results against the Program's defined productivity, time service and quality metrics

Contributing to ongoing Program development/improvement initiatives

Mentoring and/or training of Risk Management Advisor Associates as needed


Requirements:


Retain extensive, geography-specific knowledge in the areas of Loss Prevention and Risk Mitigation specific to Affluent Personal Insurance clientele.

Possess ability to develop and deliver strategic, tailored Risk Management solutions for identified needs.

Have significant experience with executing, documenting, and managing the results of complex Insurance appraisals/valuation surveys

Possess working knowledge of Personal Insurance property and casualty business strategy, including products and services, ideally from experience with Sales, Agency, Underwriting and/or Claims

Be relationship-oriented, driven to develop critical internal and external relationships to communicate program objectives and drive program success

Retain solid written and verbal communication skills, adaptable for multiple audiences

Want to own an exciting and valued service offering

Demonstrate the ability to work effectively in a remote environment with occasional direct supervision.  Self-discipline to manage against an aggressive schedule and workload
Be skilled in MS Office and Internet applications


More information about Fireman's Fund, our privacy policy, and our relationship with Allianz Group can be found at http://www.firemansfund.com/about_ffic/careers.html. An equal opportunity employer.


Education: HS diploma (or equivalent work experience)
Job Level: 3-5 years