SVP, Claims Management

Countrywide Financial Corporation, together with its subsidiaries, is a nationwide financial services company. As a national leader in residential finance, we're recognized as an innovator of new financial products and services.

Sr. Vice President, Claims Management
The Balboa Claims Management Division ("BCMD") is responsible for discharging the company?s obligations with respect to insurance policies and other related contracts.
The Sr. Vice President, Claims Management has overall responsibility for Balboa claims processing functions, including staff management, division reporting, budget preparation and management, process compliance, process improvement and cost containment.
Primary responsibilities include:
- Monitor and review BCMD administrative process to insure claims are properly paid as dictated by insurance contracts and applicable state laws and regulations.
- Control and management of continuous improvements in quality and cost performance. This program will include a formalized evaluation process, monthly reporting and strategic and tactical plans that detail how the expected improvements are to be realized within BCMD.
- Recruiting, hiring, staffing and training qualified individuals for BCMD. The SVP Claims Management will assure that all BCMD staff are provided performance reviews, counseling, career guidance, goals & objectives and salary equity.
- Advise staff on policy interpretation, coverage, denials, legal activity and personally monitor claims in excess of $100,000.00.
- Develop and recommend short and long-term plans and objectives consistent with Organizational guidelines.
- Develop annual business plans, budgets and resource requirements according to overall objectives.
A successful candidate will have:
- 4-year college degree (Bachelor or equivalent).
- Minimum of 10 years claims experience with increased levels of management responsibilities.
- Detailed knowledge of personal lines auto and homeowners products and fair claims practices.
- Demonstrated ability to analyze claim trends, including severity, LAE, recoveries, adjuster workload and other applicable metrics.
- Ability to produce regular management reporting, including recommended course of corrective action, trend interpretation and presentation skills.
- Computer literacy in standard PC applications (MS Word, Excel and MS Access).
- Ability to effectively deal with senior management internally at Countrywide and Balboa as well as with external clients.


An ideal candidate may also possess:
- 15+ years experience in Property Claims Management.

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