Sales Support Associate

Summary of Responsibilities

 

This position is responsible for facilitating the case implementation and submission process of new cases. Additionally, this position is responsible for supporting the inforce block of business of the local field office, including renewal processing.

 

Principal Responsibilities

 

*Obtain the 'critical' new case information (application, check, new case checklist, enrollment, etc) and perform a preliminary review for completeness and accuracy of all sold case materials before sending the new case package to home office.

*Prepare and forward applicable sold case and enrollment materials to broker/customer upon notification of a sold case.

*Work with Sales Rep to prepare benefit summaries and customized forms for new cases. Facilitate the completion of benefit summaries on inforce cases upon request.

Responds to caller inquiries regarding company products, plan design, rates, procedures, underwriting rules and requirements for marketed products

*Support sales in renewal process, including generating renewal reports and processing renewal changes, generation of alternate plan quotes on inforce cases

*Facilitate resolution for escalated service issues

 

Required Competencies

 

Minimum of 1 - 2 years of manual rating experience preferred

College Education preferred

Ability to manage multiple tasks prioritizing effectively

Proven Customer service skills/Partnering with internal customers

Math Aptitude

Proven self starter who can manage time effectively, can work independently

Strong oral and written communication skills

Partners with other associates to achieve results (financial)
MetLife is an Equal Opportunity Employer.

Additional?Information

Salary:?37,300.00 - 45,500.00 USD /year
Position?Type:?Full Time, Employee
Ref Code:?0000019519
Number of Openings:?1
Travel paid for interviews??NO
Relocation expenses paid??NO
Percent of travel on the job:?5-15%
Company Code:?MetLife Group