Sml Market Underwriting Leader

*Please note that strong internal candidates have been recognized


Summary of Responsibilities:

 

This position provides leadership of the Customer Service Organization with primary focus on assigned small market regional business operations in the 100 to 500 + lives marketplace. This position is accountable for overall functions of Small Market Underwriting which includes new business and renewals, persistency, quality, underwriting processes, and training. The incumbent primary focus will be aimed at profitable growth including earnings, revenue, and expense management.

 

Principal Responsibilities:
Owns regional financial responsibility for both the planning and execution of all management decisions (earnings, revenue, expenses, processes)
Financial responsibility for Underwriting, both for new business and renewal underwriting decisions in order to write and renew customers/coverages while managing to desired target margins.
Facilitates strategic planning and partnership with Sales Market Leaders and brokers to promote a service experience that differentiates MetLife in the marketplace and creates cross buying, persistency and overall growth
Recruits, develops, coaches and retains diverse management and associate talent
Responsible for the development of talent and the overall employee experience
Maintains an environment providing for motivation, participation and the opportunity for employee initiative
Work with external vendors and internal partners ? CSC, Sales, Products, Marketing, IT, HR, Contract Development/Compliance, L&D, E-Business, National Accounts, Legal, Service Delivery, and Finance ? to develop and continually refine the underwriting process and technology to drive key business results such as persistency, closing ratio, task time, and margins.
Builds strong working networks with intermediaries, MetLife partners and associates both internal and external, all necessary for the end to end customer experience and profitable growth
Participate in the development of key metrics for underwriting quality, timeliness, unit cost, and sales/products/broker/employee satisfaction and monitor measurements for business effectiveness
Partner with Mid to Large Market (Aurora) to leverage underwriting expertise, experience, and resources.
Removes obstacles to growth. Responsible for providing the necessary tools and the development of efficient and smart processes to associates to ensure their success.

 

Knowledge/Skills/Competencies Required:
Time Management, organization, and ability to delegate
Communication ? Maintain open, credible lines of communication with associates. Utilize effective negotiation skills. Communicate high standards of performance. Excellent presentation skills.
Coaching ? Provide timely, candid feedback. Promote teamwork and support associates. Evaluate performance objectively. Strong people management skills
Leadership ?Manage creatively to meet changing market and organizational needs. Make timely, practical decisions. Manage issue escalation and problem resolution. Strong leadership skills in leading cultural change in an evolving organization.
Initiative ?Must be a catalyst for change to reinvent processes and ways of thinking to differentiate MetLife in the marketplace. Develop new ideas and direction to support CSC goals. Adapt to change quickly and easily. Anticipate and identify strategic and tactical issues.
Demonstrate strong, innovative critical thinking skills.
Partnership ? ability to develop an effective network within MetLife to achieve objectives and meet customer needs and expectations
Knowledge - in-depth knowledge of the following areas:
Underwriting end to end process
Products and services
System applications used in underwriting process
Pricing rules
Contractual and administrative documents
Possess strategic thinking long-term solutions.
Ability to manage an operating budget.
Excellent project management skills.
Strong Word, Excel, Power Point skills.
MetLife is an Equal Opportunity Employer.

Additional?Information

Salary:?80,600.00 - 103,400.00 USD /year
Position?Type:?Full Time, Employee
Ref Code:?0000019875
Number of Openings:?1
Travel paid for interviews??NO
Relocation expenses paid??NO
Percent of travel on the job:?15-30%
Company Code:?MetLife Group