Sr. Claim Resolution Specialist

Job Description: The Hanover Insurance Group is seeking an experience Sr. Claim Resolution Specialist for their Worcester office.

Responsibilities:

Develops recognition of coverages, claim processing requirements, and related data processing systems

Utilizing established guidelines obtains appraisals and other needed information from insured, claimants, witnesses and other interested parties by telephone and correspondence. Advises insured as to proper course of action.

Records additional information/data into the company's network updating the electronic claim file.

Applies basic communication skills to interpret caller's inquiries and offers options.

Sets up bulk reserves on level 1 claims.

Makes outbound call to insured to confirm next steps.

Manages appraisal, rental, and vendor processes.

Collects and file bills/documentation.

Confirms claim resolution and amount of payment.

Mentors and trains less experienced Service Speicialists.

Requirements:

High school degree or equivalent

3-5 years of experience.

Dedicated to meeting the expectations and requirements of internal and external customers.

Understands the importance of developing and maintaining cooperative relationships with others.

Easily adapts to new, different, or changing situations, requirements, or priorities.

Has an understanding and appreciation of individual differences.

Cultivates an environment of teamwork and collaboration.

Demonstrates a basic understanding of claims process and lines of business.

Proficiency in using claims computer applications.

Exhibits empathy, positive attitude and patience when communicating with customers.

Ability to develop solid working relationships with vendors and other business units.

Demonstrates attention to detail in order to follow up on kickstart activities and gathering additional documentation.

Ability to mentor and develop others.

Ability to use a personal computer, call center phone and other standard office equipment.

Ability to sit and/or stand for extended periods (75%-90%)

Benefits To Joining The Hanover Team:

Competitive Pay and Benefits

Retirement/401(k) Program

Beneficiary and Ability Assist Programs

Travel Assistance Program

Adoption Benefit

Wellness Programs

Matching Education Gifts Plan

Employee Development/Education Assistance and Professional/Industry Designation Programs

Generous "Time Off With Pay"

The Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the Top 35 of more than 950 property and casualty insurers in the United States.

Searchable Keywords: Sr. Claim Resolution Specialist / gj-mo

Minimum Education Required: High School

Years of Experience Required: At Least 3 Years

Expected Travel Time: None