Account Director

Critical Mass is currently seeking outstanding individuals eager to join our team of talented web professionals.  We are excited to announce the following position.  If this new opportunity interests you, please visit www.criticalmass.com to apply. 

 

We thank all applicants for their interest in Critical Mass; however only those candidates selected for an interview will be contacted.

 

 ACCOUNT DIRECTOR ? Chicago, IL

The Account Director has responsibility for managing and growing the client relationship of an account or portfolio of accounts. The Account Director provides engagement leadership, develops senior level client relationships and is regarded by the client as an expert and trusted advisor. The Account Director serves as the leader of the core Critical Mass team, which partners with a client or clients. The Account Director is responsible for client satisfaction and overall business profitability. The Account Director may report to a Managing Director of a Business Unit.

 

Responsibilities:

? Financial management of account revenue and profitability for the business unit

? Develops and delivers organic growth within accounts

? Provides strategic direction for assigned clients within the business unit

? Achieves positive results through web-based campaigns and programs

? Delivers metrics on the overall quality of the relationship and the product provided to the accounts

? Ensures all Statements Of Work are documented, accurate, and implemented

? Fosters relationships with other Account Directors and Account Managers across the company

? Mentors and coaches team members while motivating and leading overall project teams

? Defines and implements best practices at the business unit level

? Contributes to overall development of the Client Services department

 

Required Skills:

? Must have 6-10 years of Account Management experience in an Internet Marketing, Advertising, Online Media or Management Consulting discipline

? Requires experience working with complex clients delivering annual services revenues in excess of $5MM each

? Has obtained a Bachelor?s degree or higher in one of the following areas: business, marketing, communications, e-business engineering or computer science

? Must demonstrate a solid understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, Database Marketing, Relationship Marketing and Internet Technologies

? Has proven competencies in managing complex teams and client relations

? Possesses solid experience in formulating and driving long-term strategic account plans, strategies, and roadmaps and possess the ability to react quickly, assess, and implement solutions

? Exhibits advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail

? Facilitates team motivation and team leadership skills and the ability to work with a distributed team

? Must be able to deal with others using tact and always exhibiting good judgment

 

 

 

Critical Mass is a marketing company specializing in sophisticated Web site design and digital marketing programs. With a strong and proven background in the areas of customer experience management and customer relationship development, we help high profile organizations like Mercedes-Benz USA, Dell, Hyatt, Citi, Pampers, USAA, Albertsons and others forge deep relationships with their customers. Profitable and stable, our work has been recognized with numerous prestigious awards including:

 The Forrester Wave: Web Design Agencies, Q3 2005 - Critical Mass ranked first among 12 agencies for current offeringForrester Research Web Design Agency Shootout, 2004 - Critical Mass ranked highest out of 17 interactive firms in multiple categories eHealthcare Leadership Awards, 2005 - 6 awards for Kaiser Permanente IAB MIXX Awards, 2005 - Gold, Interactive Television Category, Mercedes-Benz USA iTV campaign Webby Awards, 2005 : Best Automotive site - Mercedes-Benz USA SLK micrositeInternet Retailer, 2005 - Best of the Web, Dell.com MSN Creative Awards, 2005 - Silver, Las Vegas Convention and Visitors Authority (LVCVA) ?What the Maid Found? (video category) WebAward Competition, 2005- Best Home Building Web site, Andersen Windows

 

www.criticalmass.com

 

Head Office:  402-11th Avenue SE, Calgary, Alberta, Canada T2G 0Y4     T 403 262 3006  F 403 262 7185

 

Toronto Office: 11 King Street West, 12th Floor, Toronto, Ontario M5H 4C7

 

U.S. Head Office: 225 N. Michigan Avenue, Suite 2050, Chicago, Illinois  60601