Client Executive

About SilverTech

 

SilverTech is a full-service interactive marketing and technology agency that serves an impressive clientele with professional Web solutions that identify, define, and conquer today's most complex business challenges and reveal opportunities for leveraging the Web beyond wildest dreams.  You'd recognize our clients as some of the most reputable brands in their respective businesses - such as CapitalOne, The Miss America Organization, Patriot Healthcare, Life is good, The Union Leader Corporation, Dr. Hauschka Skincare, and hundreds more. 

 

That's because SilverTech is not your typical marketing or advertising agency.  And, we're not your typical technology company.  SilverTech is unique because we're an established and experienced hybrid of both kinds of agencies with talent who collaborate skill sets to deliver solutions that extend the boundaries of a single website, or a campaign, or an application.  We build comprehensive solutions that integrate technologies, ideas, and great creative to produce an end result, which is always more significant than trying to create an end product. Services such as interactive consulting, information management, information architecture, wire frame development, online marketing, search marketing, strategic planning and full research services, pave the way for our creative team to fuel the imagination and kick the creative process into full gear! 

 

How we Work

 

SilverTech is a fun, dynamic, environment where team members work collaboratively in an open office Mill setting to give clients outstanding service and the best quality solutions imaginable.  In order to remain inspired, we have a relaxed and friendly atmosphere with video games and billiards, casual "jeans and sneakers" attire, and the occasional race to leftover food from client meetings - not to mention a great view of the Merrimack River, a stone's throw to great baseball and Friday afternoon Happy Hour.

 

Account Executives have the responsibility of managing short term, long term, and ongoing client projects, while growing client relationships under the direction of the Director of Client Services. The Account Executive provides client and project team leadership, develops client relationships and is regarded by the client as a trusted advisor. He or she is responsible for client satisfaction, account revenue growth, and overall business profitability in services delivery.

 

ResponsibilitiesManage account relationship with select client organization(s) Responsible for the success and satisfaction of the individual client relationships Grows the client relationship in terms of revenue generated and account profitability Develops position as confidante with contacts within client organization Builds new relationships within client organization Responsible for client satisfaction, while targeting 100% client reference-ability Capable of selling the complete range of SilverTech services Understands marketplace dynamics and key players Proactively sells and manages customer expectationsAct as a liaison between the client organization and SilverTech production resources.

Desired Skills2 years of Account or Project Management experience in a Web Services, Internet Marketing, or Advertising discipline Demonstrated understanding of customer relationship managementExperience working simultaneously with multiple complex projects and clientsBachelor's degree or higher Strong relationship management skillsMotivated self-starter, able to work in a client environment Demonstrated excellence in written and oral communications, including outstanding presentation skills Possesses a comprehensive and detailed knowledge of issues within e-businessDemonstrated excellence in interpersonal skills, with strong problem solving skills related to account management