Production Manager

Summary

This position has ownership for managing the production schedule for Advanced Cleansing Service projects. It will require managing the Data Analysts that support production and working closely with Client Services Managers to ensure customer requirements are correctly captured and delivered upon. It will also require working closely with the QA Manager to ensure Medical Analyst resources are appropriately aligned to meet customer expectations for project delivery dates. This role will also work with external partners to support the data cleansing operation to manage the cost, accuracy and timeliness of deliveries of data cleansing results. This position will require superior planning skills, strong leadership, project management expertise and excellent communication skills.

 

Responsibilities

? Manage the production schedule for content cleansing projects with input from the QA Manager and the Director of Client Services. Ensure project deadlines are met and customer expectations are met relative to quality and special requirements.
? Work closely with Client Services Managers to correctly set expectations on delivery dates for custom Content projects.
? Coordinate with external data cleansing partners to ensure project deliveries are made in a timely manner and according to the project budgets and quality expectations.
? Work with internal development resources to create a reporting infrastructure to report on status and cost of each project and to track individual productivity of team members.
? Regularly provide reports on efficiency and productivity of internal and external resources and closely track project costs.
? Aggressively pursue opportunities for continuous improvement to processes and tools. Drive more cost effective use of resources and improvements to productivity.
? Support the rollout of new services by assisting with defining the most effective workflow and make best use of tools.

 

Minimum Qualifications

? Bachelor?s degree in business, engineering or related discipline is required
? 3+ years experience with data cleansing in Healthcare or a related field is preferred
? Prior experience in a production or operations management capacity is required
? Superior analytical and problem solving abilities required
? Minimum of 3 years direct staff supervision is required
? Strong verbal communication, business writing and presentation skills are required
? High degree of self-sufficiency and initiative is required.
? 5 - 7 years experience in Healthcare or IT is preferred
? Prior experience as a project manager is highly desirable
? Up to 15% travel (US & International)