Senior Customer Experience Designer

Amazon Ecommerce Services is seeking a senior customer experience designer to join our team. We’re looking for someone with a strong background in information architecture and/or proven user interface and graphic design skills to create innovative customer experiences to support our platform partners. You will serve as a consultant and user interface designer for the ecommerce services sales, integration, and maintenance teams. You have experience working with third party clients in an agency-like environment. You are able to quickly evaluate the customer experience of existing Web sites and, when necessary, perform in-depth heuristic reviews, assessments of brand communication, and assessments of existing ecommerce technology, and create a report on your findings. You understand and are skilled at various research methods used to understand customer needs, business needs, and brand-related design issues, and you have experience using your findings to create designs that satisfy all three. You are able to quickly create customer experience flows and generate wireframes and interactive prototypes for review. You know how and when to collaborate with usability specialists, sales- or and account-managers, and Web developers to create individual features or entire Web sites. You do your best work in teams and will respect and welcome ideas from partners, business stakeholders, and technical experts. You are equally comfortable working within existing templates or creating new templates that can be maintained by others. You have strong written and oral presentation skills and feel comfortable interacting with clients and their in-house (or contracted) design and development teams.

You have a strong understanding of the current ecommerce technologies and a mastery of the principals of Web design, HCI, HTML, and scalable dynamic GUIs.Expertise in Photoshop, Dreamweaver and experience with Flash and JavaScript is essential. You must be a self-starter, customer-focused, detail oriented, comfortable working on highly technical teams, and able to handle multiple projects in a fast-paced environment. You are very good at managing your own time; project management experience is a plus. You are willing to travel once or twice each month. You have a master’s degree in a design or communication-related field or equivalent experience.