Technical Support Engineer Tier II

 

Technical Support Engineer Tier II

 

CyberSource provides businesses with services and software designed to automate the processing of web, phone and other customer-not-present credit card and check transactions.  Our complete suite of hosted transaction services and software products includes real time fraud screening, verification and compliance services to ensure our customers are transacting safely and are in compliance with state and federal commerce regulations.

 

The Technical Support Engineer Tier II will be an integral part of our front line technical support team. This position will involve providing phone, email and web based support to our customers to solve technical issues. Additional responsibilities will include working with our escalated support teams to drive the resolution of escalated cases and managing ongoing internal training.

The successful candidate will need:

? 2-3+ years experience providing direct customer support in a high call volume environment in a high-tech or engineering environment. Must be a team player with the ability to deliver results in a fast paced and ever changing environment with excellent communication and time management skills. Must have excellent customer service skills and the ability to comprehend technical topics and present them to non-technical users.

? Exceptional verbal and written communication skills.

? Intermediate level knowledge of Windows NT, Web Based Applications.

? Bachelor degree in Information Technology, Computer Science or related technical discipline is preferred. Prior knowledge of online payment processing and/or banking industry is a plus.