Web Operations Specialist - Day Shift

Heading:  Technical Support / Web Operations Specialist

Title: Web Operations Specialist

 

ENTRY LEVEL AND EXPERIENCED candidates encouraged to apply

Business Wire electronically disseminates price-sensitive news to the media, the Internet, online services and databases, and the global investment community in 150 countries in 45 languages via its proprietary distribution platform, simultaneously and in real-time. Roughly half of U.S.-listed companies use Business Wire to meet their disclosure requirements. Business Wire has 24 U.S. offices, Paris, Frankfurt, London, Brussels, Tokyo and Sydney offices, and reciprocal offices throughout the world.

 

The Web Operations Specialist is responsible for providing outstanding web support and services to internal and external Business Wire users of the Web Services via email, phone, and fax. The specialist will work as a team member performing any and all functions necessary for the successful operation of the website.

Essential Duties and Responsibilities:
(Duties include the following - other duties may be assigned)

Content Management
Post, maintain and modify content on businesswire.com

Respond to Technical Support Requests via email, phone and fax
?Assist internal and external clients with questions relating the website services
?Diagnose problems
?Document issues in database
?Act as escalation channel to development

Other Responsibilities
?Report bugs to development
?Assist development with QA activities
?Create and maintain knowledgebase documents
?Create HTML documents as needed
?Create scripts and programs to automate support activities
?Document policies and procedures
?Mentor other Support Specialists
?Other duties may be periodically assigned

Teamwork is essential.  Support is provided 24/7 (weekends are done on-call) by a team of 6 operations specialists. Work may be transferred between shifts.  The ability to communicate and work jointly with other team members on technical issues and assignments for round the clock service is required.

Qualifications required for this Position:
?Excellent technical troubleshooting skills
?Excellent communication skills
?Ability to explain technical information to non-technical users
?Detailed knowledge and experience with HTML.
?Outstanding ownership and follow through


Understanding and familiarity with the following desired:
?UNIX

?Sqlplus

?Vignette (Epicentric) portal software
?CGI (Perl, csh) coding
?Shtml
?JSP
?XML
?XSL

Highly Desirable:
?Bilingual or Trilingual in German, French or Spanish in addition to fluent English.

Location and Hours of Work

?Location:  44 Montgomery Street, San Francisco above the Montgomery Street Muni Metro/BART station
?Shift: 9:00AM ? 6:00PM

?Job will occasionally require over time before or after regular shift
?Job will occasionally require switching shifts in order to cover for coworkers
?Weekend on-call Hours are required on a rotating basis ? On call means within reach of home/computer within 10 minutes of being paged

To apply, please send resume webjobs@businesswire.com and include "Day Shift" in the subject line.