Decision Support Analyst

Description: CT TyMetrix, a Wolters Kluwer business, is the market leader in Web-based management solutions for corporate law departments and claims organizations. It provides Web-based systems for electronic invoicing, performance management metrics, matter management, budgeting and forecasting, document management, and collaborative knowledge management. Founded in 1994, CT TyMetrix operations are headquartered in Hartford, Conn., with a satellite office in Chicago and staff across the country. CT TyMetrix is part of CT's family of legal solutions.

CT TyMetrix has operated for over eleven-years of excellence and works with 90 clients, 13,000 participating law firms, and nearly 50,000 users worldwide.

A Decision Support Analyst will ensure demonstrably improved financial results for supported Clients through the analysis of information leading to the improvement of Clients' existing legal disciplines, practices, results, objectives, strategies and information.

Job Description:
This position will support the Director of Decision Support Services. In that capacity, this position will assist in the development of performance analytics and a related physical library of legal management disciplines, procedures, reports, metrics and analytics. This position will also assist in the review of Client legal practices and performance information to support and develop recommended improvement plans. Included in such plans will be processes, procedures, reports and metrics that support improvement strategies and objectives. The Reporting Specialist will interact regularly with those clients who purchase Decision Support Services as well as TyMetrix, Inc. internal resources to develop both the Client plans and supporting TyMetrix infrastructure.

The Reporting Specialist will also work with internal TyMetrix resources to assure the proper implementation and development of TyMetrix products that facilitate the effective application of Decision Support Services.

Duties & Responsibilities
o Analyze client information, processes and procedures
o Develop Legal Management Processes, Procedures, Reports, Analytics and Metrics for selected Clients
o Work with internal resources to develop supporting infrastructures and implementations
o Support multiple client relationships
o Build trusting relationships with customers and other stakeholders
o Determine client requirements & business objectives for products and services
o Ensure client satisfaction
o Manage client expectations
o Ensure effective communication between client and TyMetrix.
o Effectively communicate new ideas from Clients on features and products with the Product Development Team

Qualifications:
o Minimum 3 years experience as an In-House Attorney or Property and Casualty Insurer Lawyer or Matter Manager
o Legal Degree strongly preferred
o Adept at the use of Microsoft software, including Word and PowerPoint, and especially Excel and Access

Key Competencies:
o Excellent Communication Skills
- communicates clear processes, objectives and expectations
- is very articulate and able to influence others; effective public speaker
- takes initiative in communicating with clients and internal resources

o Building Teamwork
- works effectively with TyMetrix internal teams to achieve goals
- actively participates in tasks by "rolling up sleeves" and working
- creates a sense of team and partnership between client and TyMetrix

o Organization
- successfully manage multiple tasks and priorities
- manage outside resources to achieve successful project results

o Analytical and Problem Solving Skills
- gather all available information and thoroughly analyze it prior to making recommendations and decisions
- demonstrate keen ability to identify factors involved in a problem; select best option for resolution


o Defend and Grow Revenue with existing clients
- Able to defend and maintain revenue by interpreting how new product and service offerings fit overall with the Client's ongoing needs and goals.
- can identify additional opportunities to increase revenue and profitability
- able to work closely with Sales on additional farming opportunities

EOE

Salary/Benefits: Salary commensurate with experience
Wolters Kluwer offers a wide variety of competitive benefits to help meet your needs and to help you balance your work and personal life. Benefits include choices for medical, dental and life insurance; a 401(k)/profit sharing plan; disability plans; a flexible holiday and paid time off program; domestic partner benefits; and tuition and adoption assistance, among other plans and programs.

Job Location: Chicago, IL

Job Number: 013165

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