Deskside Support Specialist - FANTASTIC LAW FIRM IN PRINCETON!!

My client, a prestigious international law firm, is seeking a Deskside Support Specialist for its Princeton, NJ office. The person in this role will provide general and second level application support to end users.  This includes deskside, and walkaround support, as well as informal and one-on-one training.   Essential Functions: 

? Provide deskside support on various applications, including MS Office Suite, Windows, DOCS Open, Elite, Internet, intranet, telephone, voicemail/Unified Messaging, Blackberry, email, and proprietary applications.

? Provide second level support on issues escalated from the Help Desk.

? Escalate problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary.  Assist with information gathering, communication, or as requested in the resolution of escalated problems.

? Provide walkabout training as needed and/or time permits.

? Maintain required recordkeeping, including logging issues into the help desk database, reporting time, and anything else as directed.

? Report unusual, alarming, or recurring problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary.

? Maintain working knowledge of all Firm deployed applications. 

? Maintain laptop distribution pool and provide support to primary laptop users, which includes preparing laptops for distribution, keeping an updated activity log, and working with vendors to maintain/fix laptop equipment.

? Assist in system related maintenance as requested, and providing assistance in testing new or upgraded applications.

? Set up videoconferences and net-meetings for the local office.  Note:  In Pittsburgh, serve as a back-up for videoconference set-up.

? Occasionally travel to other offices as needed for special projects, coordinating S&T services for newly acquired or opened offices, or providing coverage when another office is short staffed.

? Special projects as requested by the Manager of Operations or the Director of Operations (S&T).

? Remain current on marketplace trends and Client application developments in order to provide on-time service to users.

? May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide S&T initiatives.  Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities. Requirements: 

? Bachelor?s Degree or equivalent work experience.  Additional training/certification in relevant area of study strongly preferred.

? Two years experience providing support to MS Office users required.  Experience in a law firm or other service environment a plus.

? Strong PC, Windows, and applications knowledge. 

? Excellent communication and interpersonal skills, and ability to work effectively with all organizational levels. 

? Able to work on multiple projects/priorities in a deadline-driven environment. 

? Must be able to remain calm in pressure situations and adapt quickly to change.  Demonstrated ability to maintain a customer-service focus and attitude at all times. 

? Able and willing to travel occasionally via car, train, and airplane.

? Excellent telephone etiquette and command of the English language.  Capable of working individually and as part of a team.

 

Interested and qualified candidates, please forward resumes to