Hearing Representative

Job Description:
Summary:  The Hearings Representative provides representation for employer clients during unemployment compensation hearings.  This position requires extensive knowledge of unemployment regulations and hearing procedures.  Phone contact is extensive with client and state officials. Attendance at Local Unemployment hearings may be required.
 
Essential Duties and Responsibilities: Analyze individual case information by reviewing data accessed through the PC, document images or through discussion with client contacts Discuss strengths and weaknesses on individual unemployment compensation cases with client contacts Determine how known and new facts impact a case and be able to act on the information during the hearing process via cross-examination, raising an objection, etc. Prepare client witnesses for the unemployment hearing proceedings Represent clients at Local Unemployment hearings Receive and initiate timely calls from clients and state agencies Document details of client calls while on the phone for future review Excellent customer service to our clients and state agencies Work in conjunction with other internal positions in scheduling hearing representation Act in a courteous and professional manner in performing job functions Attend work on a regular basis, including the occasional need to work more than 40 hours per week Any special projects and miscellaneous duties assigned by a member of management

Job Requirements:
Minimum Qualifications and Competencies: Ability to listen, comprehend and actively participate in telephone and in person conversations Clear, pleasant speaking voice Ability to read, learn and retain state regulations, PC functions and department procedures Ability to use the keyboard to input, access, view and interpret data on a PC Ability to evaluate information to make independent decisions Ability to interact with people Ability to listen and comprehend in person and telephone conversations Strong customer service skills Professional behavior and attire Must have knowledge in unemployment compensation regulations and proceedings Ability to make decisions, work independently and apply creative and innovative solutions to problems Ability to read, learn, comprehend and retain state regulations, departmental procedures and internal PC programs that support the unemployment claims processes Excellent written and verbal communication skillsMinimum Education and/or Experience: Prefer bachelor's degree and/or paralegal certification Prefer 1-2 years related experience and/or training; or equivalent combination of education and experience Previous office experience with a strong emphasis on customer service Experience in dealing with dated materials, strict time limits and/or working in a fast-paced environment 
Computer Skills Required: Understanding of PC functions, including Windows-based applications 

TALX is an exciting, growth-oriented business process outsourcer focused on the business of delivering solutions in HR and payroll. We are a leading provider of niche human resource payroll data-centric outsourced services, and we believe that we must continue to identify new service opportunities, advance our customer service offerings, and invest in people, tools, and technology to maintain our market leading position.If you are looking for a fast-paced, dynamic environment TALX is for you! TALX offers a fully comprehensive benefits package including medical and dental insurance, 401K, Employee Stock Purchase Plan, flexible scheduling, a business casual work environment and educational assistance as well as an environment that fosters the continued growth and development of our employees. TALX trades under the NASDAQ under the symbol TALX.Please apply on-line at
http://talx.ats.hrsmart.com/cgi-bin/pm/click.cgi?job_id=1049&site_id=35