Site Manager -- Copy/Mail

Merrill Corporation, a diversified communications and document service company is seeking Site Managers for several New York locations. 

 

The ideal candidate for this position will have experience managing people over several shifts, with a strong knowledge of copy or mail facility services. 

 

RESPONSIBILITIES:

 

- Extensive client interaction with primary focus of achieving and surpassing client service goals.

- Responsible for managing the day to day operations of a site at the most efficient level. This will include assignment of jobs, scheduling of staff, monitoring timely completion of jobs.

- Monitors work in process to assure it conforms to client instructions, production and quality standards, paper use and waste.

- Follows up with customer upon completion of jobs for quality assurance purposes.

Coordinates complex customer jobs.

- Performs personnel supervisory responsibilities including selection, appraisal, review, discipline, termination, job assignments. Recommends salary changes, promotions, transfers.

- Orients and coaches staff.

- Develops process improvements and identifies opportunity for service enhancements.

- Establishes and implements standard procedures for site operations.

 

MINIMUM QUALIFICATIONS:

 

- An Associate's Degree required.  Bachelor's degree preferred.

- Solid understanding of reprographics, procedures and equipment capabilities.

- A minimum of 3-5 years experience in document processing services for a law firm preferred.

- A minimum of 3-5 years previous management experience in a related field required.

- Extensive client interaction with primary focus of achieving and surpassing client service goals.

- Ability to multi-task and change priorities as needed.

- Proven ability to handle stressful situations and deadline pressures.

- Proven ability to problem-solve.

- Strong and effective decision making skills necessary to prioritize workload, assign staff, etc.

- Writing and verbal communication skills adequate for client communication.

- Basic financial analysis and math skills required for budgeting, payroll, etc.

- Proven customer service skills required in order to create, maintain and enhance customer relationships.

- Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.

 

All candidates should possess previous experience in a comparable position with management responsibility. Experience in a law firm environment is a must! All applications should also include number of staff managed, salary history and requirements.

 

Join our management team and be part of our growing business!