Site Manager -- Copy/Mail/Fax/Hospitality

Merrill Corporation, a diversified communications and document service company is seeking Site Managers for their Washington, D.C. locations. 

 

The ideal candidate for this position will have experience managing people over several shifts, with a strong knowledge of copy or mail facility services. 

 

RESPONSIBILITIES:

 

? Extensive client interaction with primary focus of achieving and surpassing client service goals.

? Responsible for managing the day to day operations of a site at the most efficient level. This will include assignment of jobs, scheduling of staff, monitoring timely completion of jobs.

? Monitors work in process to assure it conforms to client instructions, production and quality standards, paper use and waste.

? Follows up with customer upon completion of jobs for quality assurance purposes.

Coordinates complex customer jobs.

? Performs personnel supervisory responsibilities including selection, appraisal, review, discipline, termination, job assignments. Recommends salary changes, promotions, transfers.

? Orients and coaches staff.

? Develops process improvements and identifies opportunity for service enhancements.

? Establishes and implements standard procedures for site operations.

 

MINIMUM QUALIFICATIONS:

 

? An Associate's Degree required.  Bachelor's degree preferred.

? Solid understanding of reprographics, procedures and equipment capabilities.

? A minimum of 3-5 years experience in document processing services for a law firm preferred.

? A minimum of 3-5 years previous management experience in a related field required.

? Extensive client interaction with primary focus of achieving and surpassing client service goals.

? Ability to multi-task and change priorities as needed.

? Proven ability to handle stressful situations and deadline pressures.

? Proven ability to problem-solve.

? Strong and effective decision making skills necessary to prioritize workload, assign staff, etc.

? Writing and verbal communication skills adequate for client communication.

? Basic financial analysis and math skills required for budgeting, payroll, etc.

? Proven customer service skills required in order to create, maintain and enhance customer relationships.

? Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.

 

All candidates should possess previous experience in a comparable position with management responsibility. Experience in a law firm environment is a must! All applications should also include number of staff managed, salary history and requirements.

 

Join our management team and be part of our growing business!