Electronic Service Repair Technician

Accountability:   To provide full-scale in-house repair and calibration for all LDS Test and Measurement customer returned products and equipment. Responsible for the repair and maintenance of all LDS customer equipment to ISO Quality procedures, as well as ongoing technical customer support via telephone and email. Timely and accurate performance of this function is essential to maintain positive customer relations, and ensure customer expectations of quality, service, and performance are met.

 

Essential Functions and Duties:

 

1.  Responds quickly and efficiently to evaluation and repair of customer test systems.

2.  Provides direct customer and technical support via phone and email.

3.  Troubleshoots, evaluates, and provide price quotations to customers for service and calibration.

4.  Conducts system and board-level repairs, including unit evaluation, software and hardware troubleshooting, and component replacement.

5.  Troubleshoots component-level analog and digital circuitry, replaces surface mount and through-hole components.

6.  Opens work orders, adds parts to work orders for use in service repairs.

7.  Issues parts from software inventory, moves units to shipping, and completes work orders.

8.  Installs initial software and configuration in prototype systems.

9.  Provides software setup and upgrade of Demo and customer units.

 

Qualifications:

? Minimum 2-year Associates degree in electronics, or equivalent work experience (including Military).

? Requires at least 3 years of on-the-job experience in the test, repair, and calibration of complex digital and analog instruments, particularly those used in Signal Analysis and Data Recording fields.

? Ability to debug and troubleshoot electronic circuitry to component level, ability to read schematics, develop a technical knowledge of products and provide technical assistance to others.

? Hands-on experience using standard electronic test equipment such as Digital Meters, Counters, Oscilloscopes, and custom Automatic Test Equipment.

? Good manual dexterity and skill in the use of hand tools.

? Analytical thinker, strong trouble-shooting skills.

? Excellent time management and organization skills.

? Proficient with technical test equipment, ability to learn quickly.

? Ability to follow, and write written procedures.

? Self-motivated, able to work independently, with little or no supervision.

? Thorough, detailed, and accurate.

? Take charge attitude, with lots of energy and a clear sense of urgency.

 

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