Systems Customer Service Rep - DMT - Salt Lake City

Engineering the flow of and managing business critical communication is our business at Pitney Bowes. With decades of experience, we have breadth and depth that no one can match. We are the leading company that provides innovative global, integrated mail, messaging, and document management solutions for organizations of all sizes.

Today, after more than 80 years of industry-leading research and technology, our products and services go well beyond advanced mailing systems. Our end-to-integrated approach includes creating and preparing numerous forms of electronic and standard communications; the ability to track and trace; developing software programs that correct addresses and show comparative courier rates; multi-channel delivery options; response management and much more.

At Pitney Bowes Document Messaging Technologies (DMT) staying in front of the competition means producing innovative business solutions rather than simply servicing a need. Our reputation for being a dynamic but stable company has been built on years of tradition and innovation. We have a robust infrastructure and business processes that provide competitive advantage, and we are a company that promotes diversity and excellence. DMT invites you to use your talent to help create and deliver breakthrough solutions for this globally recognized and trusted company

The Document Messaging Technologies Division of Pitney Bowes, Inc. is seeking a Systems Customer Service Representative to support large/complex pieces of inserter equipment and sophisticated software for an on-site location during 1st, 2nd, or 3rd shifts. These machines are 60% mechanical, 20% electronic, and 20% software driven.

Major Duties:

Proactively schedule and perform preventative maintenance
Trouble-shoot customer reported problems
Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
Work in a high performance team environment
Build and help strengthen strong customer relationships
Plan and perform equipment upgrades and new installations
Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. Hourly rate is commensurate with experience plus a shift differential of 10% or 15% for 2nd and 3rd shift respectively.

Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply


Key Skills:


3-5 years experience trouble-shooting and repairing complex mechanical equipment
3-5 years experience using electronic trouble-shooting equipment
3-5 years proven technical knowledge with computer hardware, Windows NT, and networking
3-5 years proven experience in building and enhancing Customer relationships
2 years management and leadership experience of other technical personnel
Swing arm inserter experience a plus
Self-motivated with the ability to produce quality results
Strong communications (written and verbal) and customer relations skills
Highly developed interpersonal skills and telephone skills are required
Positive attitude and commitment to excellence
Strong team skills
Strong planning, scheduling, and prioritization skills
Requirements:

Must take and pass a hands-on mechanical test
Be A+ certified or become A+ certified within 6 months of employment
Be able to understand electronics and troubleshoot to a component level using test equipment
Excellent customer service skills
Must be able to lift 40lbs. of tools
Must be willing to work 1st, 2nd, or 3rd shifts
Candidate should live in the designated area - No Relocation provided
Clear driving record and reliable transportation required
Drug/Criminal/Driving background checks required