ASSISTANT GENERAL MANAGER
JOB TITLE: ASSISTANT GENERAL MANAGER
Reports To: General Manager
SUMMARY:
The MassMutual Center is a venue consisting of both a convention center and an arena. While these two operations share a single staff, it is anticipated that the focus of the Assistant General Manager will be primarily arena activities.
Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the MassMutual Center including sales and bookings, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, and public safety. Supervision is exercised over professional staff who direct various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.
JOB DUTIES (Including, but not limited to):
? Assist the General Manager in planning, directing and managing the day-to-day operations of the convention center and arena including bookings, sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, and public safety.
? Assist the General Manager in the development and administration of the facility?s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections;
? Recruit, select, lead, motivate and evaluate director level and other staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
? Address and recommend actions on all personnel matters
? Work with the departmental directors in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
? Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
? Develop and implement programs, policies, and procedures for the convention center and arena
? Assist the General Manager in the oversight of the facility?s contract service partners (food & beverage, a/v)
? Assist the General Manager in directing the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintence Plan, Annual Facility Report, Booking Guidelines, Fire Code Rules & Regulations, etc?)
? Participate and lead various interdepartmental project groups, special projects, and task forces
? Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
? Represent the General Manager as needed at various meetings.
? Establish and maintain effective working relationships with staff, facility stakeholders and facility users
QUALIFICATIONS:
? Minimum 5 years experience of increasing responsibility in professional public assembly facility operations management
? Minimum 2 years of direct supervisory experience at the Director level
? Bachelor?s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration, sports management, or a related field (Other combinations of experience and education that meet these requirements may be substituted)
? CMP, CFE, Oglebay graduate or other industry recognized designations are preferred
? Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
? Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
? Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements
? Excellent customer service skills
? Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations
? Excellent communication and inter-personal skills
? Must have computer proficiency in Microsoft Office applications, including Power Point, and Internet software
? Ability to plan, direct, and evaluate the performance of subordinates
? Ability to manage multiple projects simultaneously
? Proven leadership ability
? Ability to work under extreme pressure
? Willingness to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.
? Possession of, or ability to obtain a current CPR certificate
? Possession of, or ability to obtain a Massachusetts driver?s license
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Operations Management 
