Airport Manager - Reno, NV

This job contributes to the success of Avis Rent A Car System, Inc. by managing the rental operation at an airport to ensure that it functions effectively and efficiently to maximize profitability while maintaining the highest level of customer satisfaction.


 


Responsibilities and essential job functions included, but are not limited to:


Managing and monitoring productivity of all activities and personnel at an airport facility including servicing customers at the rental counter;  shuttling vehicles; cleaning and preparation of returned vehicles for the next rental, and ensuring compliance with established quality assurance standards.

Ensuring staff is properly trained, motivated and coached relative to each product offered, sales and operation processes. 

Hiring, supervising, developing, motivating and evaluating the performance of staff. 

Implementing HR policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner.

Establishing, communicating, monitoring and updating objectives for staff consistent with the Company goals and objectives. 

Planning and implementing staffing schedules based on business demands and transaction levels.

Ensuring customer complaints are handled and resolved in a timely, effective manner.

Providing statistical information to management relating to transaction and revenue projections, comparisons to past results, share of market, salary and wages, manpower usage, etc.

Assisting management in the preparation of the annual budget by recommending proper monthly allocations of overall budget amounts; monitors all expenses.

Maintaining adequate vehicle control in accordance with company guidelines, ensures proper missing vehicle reports are completed and filed with the Company’s Security personnel and/or local police, and prepares follow-up reports.

Building and maintains business relationships to facilitate organizational profitability.  Includes building relationships with union members and representatives, airport authorities and other occupants of airport facilities, and vendors serving the facility.



Required Experience
Associate / Bachelor’s Degree (or equivalent in education, experience or training).
Two or more years operations, sales, customer service and/or supervisory experience preferably in a vehicle rental or related industry.  (Years of experience will increase accordingly based on airport assignment)

Required Knowledge, Skills, and Abilities
General business knowledge to successfully operate an airport location.
Good organizational and analytical skills to track all appropriate operational measures and analyze operational performance results.
Strong communication skills.  Ability to interact with both internal and external customers at all levels.  Ability to manage and motivate staff in a team environment. 
Creative problem solving skills.
Valid driver’s license and good driving record