Club Operations Manager

Work for a company with some real STRENGTH behind it!  Lifestyle Family Fitness is the largest privately owned chain of fitness centers in Florida and Ohio with 37 clubs.  Company President, Geoff Dyer founded our company in 1982.  Our "Commit to a Lifestyle not a Contract" philosophy allows members to join on a month-by-month basis, no long term contract with a money back guarantee.  Join us now and see what the power of determination can do for you!

 

Function: Oversees single club operations through continually training, motivating and supporting Operations Team.  Deliverables include successful member retention rates through high levels of customer satisfaction, strong employee satisfaction, clean and well-maintained club and strong revenue generation in the various club revenue areas.

 

InteractionDirect contact with members and guests Direct contact with Club Sales Manager Direct contact with all Operations employees Direct contact with corporate support departments Indirect contact with Marketing department

 

Principle Duties Ensures that club is meeting its member retention goals, including freezes and cancellations Ensures that club is meeting its operating expense goals Ensures that club is meeting its overall ?profit? goals Continuously monitors club?s level of cleanliness and equipment and facility maintenance Ensures that all required checklists are completed and processed as required Performs Operations employees performance reviews, with the proper feedback and coaching Is intimately involved with and able to positively impact areas relating to club operational revenues including personal training, fee-based group fitness, retail centers, Kid?s Club and others Is intimately involved with and able to control areas relating to club operational expenses including payroll management, facility maintenance costs, customer service quality control and cleanliness Continuously provides leadership and accountability for the success of the club?s programming Approves Operations employees vacation requests and all payroll activities Recruits, interviews, hires, fully trains, monitors the performance of and provides recognition for Operations employees (see next duty) Ensures the proper coaching of the Operations employees through constant communication, accountability, motivation and inspiration, situational coaching and progressive discipline Establishes and tracks club?s operational goals, including but not limited to personal training revenue & profits, group fitness attendance and costs, fee-based group fitness program success, retail, Kid?s Club attendance and costs, front desk statistics, maintenance, cleanliness, front desk, retention goals and Xpress workout usage Fully understands and is able to train staff on all policies and procedures related to the front desk operations, including the Aphelion club management software, member check-in procedures, retail P.O.S. operations and all sales functions which are handled by front desk staff Fully understands and is able to train staff on all policies and procedures related to membership salesFully understands and is able to train staff on all policies and administrative procedures related to payroll management Supports the employees under his/her supervision by remaining abreast of and supporting the training and related programs developed by the corporate support division Fully understands and is able to train staff on all policies and administrative procedures related to member freezes, cancellations, re-enrollments, and others Stays abreast of new policies within the company and is able to both understand and implement the various procedural modifications that often occur within each of the club departments Maintains consistency with the policies and operational procedures with the other clubs within LFF Ensures that all employees are familiar with the club?s overall safety procedures Is able to develop a positive working relationship with all individuals within Lifestyle Family Fitness Continuously assists the Membership Sales Department at his/her club Maintains personal commitment to fitness Maintains highest level of professional ethics and compliance with all club rules, policies and regulations and corporate policies and procedures Memorizes and understands Lifestyle Family Fitness mission statement, core values and company unique selling positions (USP)

 

Qualifications3 years minimum experience in a fitness environment Prior health club supervisory experience

 



We offer a competitive benefits package including a 401K plan, medical, dental and free use of our clubs.

 

Lifestyle Family Fitness provides the best working and teaching environment in the business. To learn more about joining our team, please visit our website at www.lff.com or send resume to jobs@lff.com