Dispatcher

Feel the pride and the rewards of working for one of the world's most successful companies. From fleet maintenance and operations to sales and service, each member of our team plays an integral role in providing important environmental solutions. Each person is rewarded for their talent with great compensation and life-enhancing benefits. Share your talent with an industry leader.

Job Description

Manage routes, schedule and direct drivers, resolve service issues, and coordinate with other departments to ensure the collections fleet delivers optimal service and profitability.

- Plan and document routes using information provided by logistics staff, including appropriate tickets/documentation.
- Determines daily level of driver staffing to provide best mix of responsiveness and productivity.
- Identify and plan deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations.
- Dispatches drivers to calls as they are received, using information on customer needs, drivers? locations and loads, and daily factors to balance cost and speed of response.
- Initiate outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
- Field incoming calls from customers or customer service department, managing requests for pick-up or container delivery and ensuring same-day service.
- Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.
- Ensure same-day service on missed pick-ups by coordinating driver movement in the field.
- Manage driver check-in process at the end of the day/shift, including review of route sheets, documentation of sales and service opportunities, identification of safety issues and problem stops.
- Record ?haul or call? and other service issues using appropriate computer applications.
- Record driver productivity information using appropriate computer applications.
- Document sales and service issues, distributing information to appropriate departments.
- Ensure accuracy and thoroughness of pick-up, container delivery, service, and driver records.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- Work with Route Managers, customer service department, and sales department to optimize routes.




Minimum Job Requirements
- High school diploma or G.E.D.
- A minimum of one (1) year of experience in transportation, logistics, or solid waste operations.






Preferred Job Requirements
- Waste and/or transportation experience
- 1 year of prior dispatching experiencing strongly preferred.






We offer a competitive total compensation package, unbeatable Health Care Benefits, Life Insurance, Short Term Disability, Vacation, Personal Days, Stock Purchase Plan, Incredible 401k plan, Tuition Payback, Family Assistance, Adoption Assistance and More!

We are an Equal Opportunity/Affirmative Action Employer/M/F/D/V



To apply to this job with Waste Management, please click on the following link and search for this opening in the US Job Search:

 

http://www.wm.com/wm/careers/overview.asp