District Service General Manager-Seattle

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

The District Service General Manager is a senior level field management position supporting multiple locations (Western WA & Alaska) with full profit and loss responsibility. This position is responsible for 300-400 associates providing customer satisfaction on over 150,000 service calls per year. Directing and developing the District management team to drive the growth of revenue, technical productivity and customer satisfaction.

Qualifications
Selected individual must be able to work out of the Seattle, WA office. BA/MBA required.

Responsible for EBITDA goals throughout the District by providing ISO compliance, safety and asset management solutions that deliver results
Analyzes and reports daily, monthly and annual business performance trends (revenue, cost management, profitability, customer satisfaction, etc.) and develops and/or recommends strategic solutions to improve business performance and meet EBITDA goals
Provides financial analytical support to the DSGM and works closely with the Region Finance Manager on financial impact analysis
Manages company assets (facilities, trucks, parts inventory, SSTs, tools, equipment, etc.), district level vendor contracts, and annual inventory process
Responsible for appropriate staffing levels for the managerial, technical, sales and support associates
Responsible for driving profitable revenue growth in all branches by adhering to merchandising plans, gross margin management disciplines, and ensuring staffing levels support customer traffic patterns
Set and demonstrate a strong business ethic for dealing with customers, venders, and associates
Acts as District Management Representative for compliance to ISO, federal, state and other regulatory requirements and company policies
Demonstrates and foster teamwork within the district and other SHC businesses
Responsible for recruitment, hiring and performance management and career pathing of direct reports
Maintain a diverse workforce and ensure fair and equitable treatment of all associates
Adhere to the Sears Code of Conduct and company policies
Provide information technology support to the district through the role of Resource Access Control Facility Coordinator

Communicates with district and region management staff on an on-going basis regarding ISO, safety and regulatory issues as well as asset management & EBITDA.
Ability to drive performance and provide feedback to direct reports and influence managers in a non-reporting relationship
Follows and ensures compliance with the Code of Conduct
Ability to multitask and effectively manage time
Ensures district compliance to all safety and environmental programs
Ensures that the district continually improves the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review to maintain ISO registration requirements
Act as a role model to all associates in putting the customer first
Maintain a positive orientation and a high level of professionalism
Ability to drive solutions that enables the district to deliver EBITDA goals
Demonstrate a collaborative approach to team relationships with all district staff and other SHC businesses
Ability to travel frequently, including overnight, within the district and other locations
Is open to change; is flexible; can be counted on to lead change; respected as a change leader beyond his/her own business

Develop monthly payroll planners and ensure that managers are well-versed in the development and execution of the requirements

Benefits
As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from:

Medical
Dental
Life Insurance
Vacation
Holidays
401k with company match
Short and long term Disability
Sears merchandise discounts
Health Care Flexible Spending Account
Dependent Care Spending Account
Business travel insurance
Worklife solutions
Vision Plan
Legal Plan
Long Term Care Plan
Pet Insurance
Auto and Home Insurance
Business Travel Accident Coverage
Mortgage Assistance


Sears is an Equal Opportunity/Affirmative Action Employer.