Member Services Manager

Job Purpose:

Serves members by planning, organizing, implementing, and evaluating communications and information programs; managing the annual meeting; managing staff.

Duties:

* Accomplishes member services human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

* Achieves member services operational objectives by contributing member services information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining member services system improvements; implementing change.

* Meets member services financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

* Informs members by planning, developing, and implementing a communication plan.

* Disseminates information by preparing brochures, information sheets and press releases; publishing a newsletter; contributing information to civic and interest groups and governmental agencies.

* Answers members inquiries by developing and evaluating an information and request answering service.

* Conducts association business by planning, managing, and evaluating the annual meeting.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:

Communication Processes, Public Relations - General, Developing Budgets, Written Communication, Time Management, People Skills, Staffing, Change Management, Meeting Planning, Customer Focus, Emphasizing Excellence