OPERATIONS EFFECTIVNESS/SALES PLANNING MANAGER

OPERATIONS EFFECTIVNESS/SALES PLANNING MANAGER

 

OVERVIEW

ServiceSource is the leading provider of an outsourced sales solution focused exclusively on maintenance and support services. By providing a dedicated team of trained sales staff and by leveraging world-class systems, ServiceSource helps technology companies generate incremental revenue from their service business.  Today, ServiceSource manages over $1 billion in service renewals for more than 30 of the world?s leading technology companies in North American and Europe, including BEA, BMC, SAP, SUN, Lucent, Alcatel and Quantum.

 

ServiceSource is headquartered in San Francisco and has its European headquarters in Dublin, Ireland. The company was founded in 1999 by a team of veterans from Cisco and, over the last five years, has consistently attained 100%+ year-over-year growth in both revenues and operating income. The company is profitable and is fully funded backed by a group of high-quality individual and institutional investors led by Benchmark Capital.

 

The individual in this role will be located in San Francisco, and be responsible for managing the planned growth of the Inside Sales function, including budget, headcount, forecasting and profitability.  This position will report to the Senior Director of Operations Effectiveness, and support the Executive Vice President for Inside Sales.

 

The objective of this role is to provide the Inside Sales team with a clear picture of key profitability metrics, and develop plans and financial models to ensure profitable growth of the organization. The individual in this role will work directly with the global sales managers to gather input on hiring and promotion plans, manage budget allocations, calculating sales compensation and forecasting revenue.  This role will also interact with other departments within ServiceSource, including Finance, IT, Outside Sales, Client Care and Marketing.

 

RESPONSIBILITIES

? Developing and maintaining P&L models for the inside sales organization, along with forecasts and projections

? Managing headcount planning and reporting, along with sales team performance management

? Assisting sales teams in an analytical capacity, driving better business performance through the use of sales data

? Administering sales compensation, along with sales bonus payout, incentive programs and sales contests

? Leveraging a Business Intelligence reporting platform to build, roll-out and train sales teams on sales reports and tool

? Developing expertise on the sales teams? use of a CRM system, and provide input on enhancements

? Owning and managing projects or parts of large initiatives both on an on-going basis and in an ad-hoc basis.

 

QUALIFICATIONS

? College degree or equivalent required, preferably with an emphasis on coursework of a quantitative nature, preferably business, economics, mathematics, sciences or engineering.

? 3 ? 5 years of analytical work experience. Financial analysis, sales analysis or operations analysis would be preferred.

? Candidate should have extensive experience in Microsoft Excel

? Excellent written and oral communications skills

? Experience with a CRM (Siebel, SAP, Oracle, Salesforce.com) or Business Intelligence (Business Objects, Cognos, SPSS, SAS, etc) package would be a plus

 



Additional Skills/Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

? Strong Analytical Capabilities ? A thorough knowledge and a strong passion for taking a large amount of data and teasing out relationships and levers; a familiarity with multiple analytical structures

? Attention to Detail ? A strong thought process and desire to be 100% correct and to produce error-free work

? Commitment to Excellence? A passionate desire to drive change and support growth through continually looking for ways that an organization can improve

? Operational Problem Solving ? Adapts company?s systems and processes to changing needs of the organization; develops strategic and tactical solutions that effect many different moving parts.

? Leadership ? Ability to be a recognized leader in the company and to motivate and influence others who are not direct reports

? Self Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

? Strong Work Ethic ? Will do ?whatever it takes? to get the job done

? Time Management Capacity ? An instinct for what work is truly useful and important and what is unnecessary, and an ability to prioritize effectively.

? Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention and acceptance.

 

COMPENSATION

ServiceSource will offer an attractive compensation and benefits package.  Compensation package will consist of a competitive base salary, bonus opportunity and equity participation.

 

All qualified candidates should send their resume to cneslon@servicesource.com