Performance Manager - Store Operations-Milwaukee

The first Family Dollar store was opened in Charlotte, NC in 1959. It was a relatively small, self-service operation located in a neighborhood convenient to low and middle income consumers. The merchandise assortment featured basic goods for family and home needs, and the no frills, low overhead, cash-and-carry environment provided good value at the lowest price points. As new stores opened in the early years of the Company's existence, it became clear that this merchandising concept filled a niche in the marketplace and held great promise for supporting a chain of much larger size.

General Summary:
Responsible for ensuring store operations and daily functions are consistently in compliance with Company policies and standards through store process evaluations (i.e., Anytime Five, Inventory Preparation) for assigned 25-35 store area. Supports Area Operations Manager in implementation of overall area and individual store performance plans. Establishes and/or maintains systems to monitor and measure store performance in areas of: Cash/Sales, Staffing/Selection, Supply Chain, Loss Prevention, Data Integrity, Safety, and Personnel Development. Ensure ongoing in-store training/staff development (e.g., Retail 101).

Principal Duties & Responsibilities:
1. Ensures that store operating standards are consistently met in areas including but not limited to Door to Shelf, Store Recovery, Inventory Preparation, Data Integrity, Customer Service, etc. Takes appropriate action in instruction, training, and planning to resolve any problematic areas. Establishes initial baseline measures and provides feedback and direction to the Store Manager on improvement and to the Operations Manager on store-level progress. Conduct T-5 audits and take corrective action.
2. Evaluates and measures personnel development and monitors the efficiency and effectiveness of training programs through follow-up measures. Ensures that these programs are in compliance with company/departmental procedures and policies.
3. Evaluates performance of Store Manager and store staff in order to enhance process effectiveness and efficiency such as Inventory preparation improved inventory outcomes, improved safety and reduced workers compensation claims. Develops and implements performance management strategies as appropriate and makes recommendations for personnel actions as needed.
4. Provides technical and/or professional coordination and leadership in the execution of daily operational activities as appropriate to objectives and goals.
5. Assists Operations Manager in establishing and implementing short- and long-range goals, objectives, policies, and operating procedures according to operations area needs.
6. Collaborates with Operations Manager regarding appropriate budget levels for stores taking into account shrink, program compliance (Anytime 5, Door to Shelf, etc.), inventory schedule, effective use of Field Specialists, store scheduling resources, and other factors.
7. Additional projects as assigned, including support with hiring at Job Fairs, pre-grand opening punch list review and coordination etc.




Minimum Requirements:
Education: High School, GED. Bachelor's degree preferred.

Experience: At least 3 years retail, grocery or drug store management experience.

Physical Requirements: Able to perform all functions necessary to merchandise store, including receiving merchandise from truck delivery, organizing stockroom and transferring merchandise from stockroom to store. These tasks require an adequate fitness level to meet demands of frequent walking, standing, stooping, kneeling and repetitive lifting, either with or without reasonable accommodation.

Other: Must be licensed driver and be willing/able to drive to work at variable locations within assigned area.

Critical Skills:

Ø Drive for Results -- Can be counted on to exceed goals successfully. Steadfastly pushes self and others for results
Ø Customer Focus: Uses customer information to improve service, and acts with customer in mind.
Ø Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Most of his/her solutions and suggestions turn out to be right over time.
Ø Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, and/or the organization; provides individuals information so that they can make accurate decisions.
Ø Organizing: Gathers resources to get things done, performs multiple activities and provides feedback.
Ø Planning: Sets objectives and goals, measures performance and evaluates results.
Ø TQM/Re-engineering: Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes.
Ø Process Management: Good at figuring out the processes necessary to get things done. Knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it.
Ø Communicate effectively with store associates and customers.