Quality Manager--Data analysis/call center knowledge needed

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.



Ovations, a UnitedHealth Group company, is dedicated to improving the health and well being of Americans over 50. We currently serve over 3.6 million individuals across the nation, helping to address their unique needs for preventive and acute health care services, deal with chronic conditions, and access to care and services. Come to Ovations and discover the rare combination of a rewarding career and the opportunity to make a difference in people's lives.

  

We are seeking a seasoned call-center professional with a strong commitment to quality to join our Minnetonka office. In this brand-new role, you would manage a dynamic team while ensuring the quality and standards of our customer service interactions. This is an exciting opportunity to advance your career in an emerging field with all the perks of a nationwide industry leader (including flexible hours and an onsite gym). If you're ready for an exciting change of pace, we invite you to apply today. 

 

Primary responsibilities include:

 
Building and managing a team of Quality Specialists
Coaching and mentoring staff and providing annual performance reviews
Implementing and monitoring quality processes that support Medicare Part D objectives
Working with the Director of Quality and Corporate Quality Team to identify quality processes



 A significant knowledge of call-center practices is needed for this role, in addition to successful leadership/management experience. A background in quality improvement/processes is key. Data analysis experience is essential.

 

Knowledge of Medicare Part D, or other experience in the healthcare field, is preferred. Project management and/or auditing experience is a plus. Excellent communication, interpersonal and motivational skills are essential.A Bachelor’s degree is required.



UnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan.

 

If you are interested in growing professionally within an innovative, highly respected organization, we invite you to explore this excellent growth opportunity!

 

Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V.