Senior Operations Manager - Dallas

GES Exposition Services, a leading tradeshow and event marketing company, is seeking a high energy, growth ?oriented professional with demonstrated leadership abilities, integrity and passion for hassle ?free service for the position of Senior Operations Manager at our Dallas, Texas facility.



Function:

 Proactively manage, coordinate and develop all operational aspects of all Show-Site operations (within portfolio) which is inclusive of Freight, Logistics, Decorating, Gem, Capstone and TSE. Delivery of the highest level of hassle-free customer service in the most efficient manner possible.



Duties and Responsibilities:

 

1. Manage show portfolio cost and departmental overheads cost that are directly related to show operations at or below plan.

2. Proactively develop fully Integrated Implementation plans for assigned show portfolio to ensure planned labor and show margins are met or exceeded.

3. Ensure proper billing practices and proper documentation of materials, labor, and rental equipment is performed to ensure accurate invoicing, for the purpose of capturing all revenue.

4. Manage departmental A/R per company policy to ensure that collection goals are achieved maintaining 99% or higher credit cards on file for show portfolio.

5. Achieve assigned percentages and recommendations on client surveys and quality service tracking quality goals within show portfolio.

6. Provide leadership of the Operational Show Team to ensure full participation in the JUMP process. The Operational Show team is to provide a Productivity Improvement Plan, a service plan, assist in the development of revenue enhancement plans, and clearly document operation process improvement opportunities in the post show meetings.

7. Provide targeted telemarketing list to Exhibitor Service Executives formulated from prior show order-level summaries in order to maximize revenue and operational efficiencies in identified areas.

8. Manage, supervise and schedule assigned operations staff to include objectives and goals, developmental action plans and employee reviews for direct reports (assigned General Foremen and Operations AEs).  Administer performance appraisals in correlation with the ABC Performance Management Program.

9. Implement SOP and Best Practices, and pro-actively develop, test and share process improvements.

10.  Working in conjunction with Account Managers, assist in the preparation of the annual plan relative to assigned show portfolios. The Senior Operations Manager is to be specifically tasked with planning Labor Costs, Show Purchases, Equipment Rental costs and to assist in the development of revenue projections.

11.  Assist the Director of Operations in the development of capital budgets and Investment Proposals. Research and suggest equipment and inventory that can reduce labor expenditures, improve productivity, and enhance revenue.

12.  Participate in grievance process and contract negotiations. 

13.  Ensure compliance with OHSA, DOT and Safety Requirements.

14.  Ensure Damage and Loss reports are documented in adherence with company practices.

15.  Coordinate activities with vendors and subcontractors.

16.  Coordinate activities with the house and logistics carriers.

17.  Review and approve all labor calls and staffing plans to ensure they are fact based and in alignment with the Implementation Plan, the show budget, and service requirements.

18.  Manage the labor and productivity tracking and reporting process.

19.  Obtain and disseminate labor-tracking reports to operational team. Make on-site plan adjustments to ensure show margins are achieved. 

20.  Manage all operations involving Union personnel within the guidelines and spirit of the current contract.

21.  Other duties as assigned by the Manager.



Education/Experience:

 

College degree required.

Strong organizational and communication skills.

Seven (7) to ten (10) years in an operational environment, experience which was inclusive

of management/supervisory functions.

 Must be detail oriented.

Must be willing to travel.

Must be willing to work nights, weekends as required.



Give yourself the opportunity to grow with a progressive company offering excellent compensation and benefits. To discover the advantages that come with industry leadership, apply on-line at