Unit Manager

This job contributes to the success of Budget Rent A Car System, Inc., by directing the management of rental operations and sales functions of assigned corporate airport, metropolitan and local market locations and agencies within a territory (“Unit”) to ensure maximization of fleet utilization, profitability, customer satisfaction and employee morale.

 

Responsibilities and essential job functions included, but are not limited to:
Training, motivating, coaching and counseling managers to ensure quality standards pertaining to product and facility are maintained at expected levels.  Ensuring that staff is properly trained regarding the servicing of customers at the rental counter and the sales process for incremental products. 
Providing city/district management with operational data to assist in developing, implementing or modifying business plans, policies and procedures.
Building and maintaining professional relationships with local business organizations and governmental agencies in an ongoing effort to protect the company’s interests, and to discuss and resolve commonly faced problems.
Ensuring all Quality Assurance standards are maintained
Hiring, supervising, training, developing,  motivating and evaluating the performance of manager and employee staff.  Implements HR policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner, referring to the appropriate HR manuals to ensure adherence.  Establishes, communicates, monitors and updates objectives for staff consistent with the Company goals and objectives.




Required Experience
Bachelor’s Degree in business or related field (or equivalent in education, experience or training).
Two or more years operations and sales experience, with at least one year at the supervisory level, preferably in a vehicle rental or related industry.

Required Knowledge, Skills and Abilities
General business knowledge to successfully manage multiple markets/locations. 
Strong organizational and analytical skills to track all appropriate operational measures and analyze and forecast operational performance results.
Strong communication and coaching skills.  Ability to interact with both internal and external customers at all levels. 
Ability to manage and motivate staff in a team environment.
Valid driver’s license and good driving record.