ASSOC, SHOP TECH.CCC CUSTOMER OPERATIONS

The Shop Technician is an entry-level position. Initial classroom and OJT product training completed
at this stage. Under close supervision, typically in a production/shop center, sets up new equipment for delivery to IKON end-user customers. May be involved in maintenance, repair and refurbishment of equipment.

Meets/exceeds expectations on all assignments.
Develops skills necessary to successfully carry out assigned duties.
Meets appropriate productivity standards relative to assigned job responsibility as outlined by
manager.
Class Room Training
Under close supervision of Shop Manager, follows company training programs,policies, procedures and guidelines.
Attends and satisfactorily completes assigned training including at least two
Segment 2 & 3 devices, Canon Basic Quest or Ricoh Core Basic, and Microsoft end User OS and Tools or equivalent test.
Demonstrates appropriate technical skills for the set-up, repair, servicing and rebuild of designated equipment.
On The Job Training
Receives direction and performs assignments relative to the set-up, repair, rebuild
and servicing of office equipment including, but not limited to, copiers, printers and
facsimile machines in shop facility.
Maintains clean and organized workspace
Responsible for servicing and safekeeping of assigned company property.
Completes all required administrative tasks in an accurate and timely manner.
Complies with all company policies
Demonstrates good work habits and observes all safety rules.
Demonstrates Technical Expertise
Set-up and demo prep all assigned equipment and perform full operational checks making all
necessary adjustments.
Rebuild equipment using standard rebuild process.
Analyze and troubleshoot equipment failures to determine necessary corrective action
Customer Service
Demonstrates the ability to work cooperatively with others in the production area and provide quality customer service to other employees and external customers.
Understands and utilizes problem escalation procedure.
Represents IKON in a professional manner at all times including personal customer contact, written communication, and conversation.
Is a positive and contributing team member.
Performs other duties as assigned.
Financial Responsibility:
Quality of work can have direct influence on customer purchase decision. In addition, poor work
habits can result in equipment damage and unnecessary parts replacements.

Requires basic technical knowledge (mechanics, electrical circuitry, electronics and basic computer
literacy) typically gained through completion of two years of technical school and less than 1 year of related experience. Attends scheduled training/instruction to acquire/increase working knowledge
of electro-mechanical devices, application of service aids and a basic diagnostics technique.

Background Check and Drug Screen is required.

 

For immediate consideration, please email your resume to