National Customer Service Manager (96)

Reckitt Benckiser is the World's Number 1 Company in household cleaning products and a leading player in health & personal care. We are a truly global company with a consumer-oriented vision with operations in 60 countries, sales in 180 countries and net revenue in excess of ?3billion. Reckitt Benckiser is about passionately delivering better solutions in household and health and personal care to customer and consumer, wherever they may be, for the ultimate purpose of creating shareholder value. This vision defines both our purpose and our values as a Company.

 Description

The National Customer Service Manager is responsible for the management of all Customer Service activities for Reckitt Benckiser, U.S.A. The manager will be responsible for leading the development of strategic partnerships with sales and key customers that improve business performance for Reckitt Benckiser. The individual will be responsible for leading the efforts of the Customer Service team to insure achievement of all corporate service related goals.

 Required Skills

Establish a thorough knowledge of the important supply chain metrics and goals for priority customers and sales channels. Work with Reckitt Benckiser Sales and personnel within customer organizations to develop and execute business plans that will deliver improved profitability to Reckitt Benckiser.
Serve as a key Logistics liaison between Reckitt Benckiser and our customers. Collaborate with Sales to conduct regular business reviews with customers that insure Reckitt Benckiser is knowledgeable of current and future customer requirements.
Insure Reckitt Benckiser Management is apprised of evolving marketplace trends. Assist Management in the development of strategies that insure strong, long term business relationships with key customers.
Develop the methods, procedures, systems, and analytical tools required to ensure Reckitt Benckiser resources can view our performance against customer KPI?s (customer scorecards, continuous replenishment reports, in-stock reports as example)
Lead the Customer Service activities to deliver high levels of service to the customer ? complete order, on-time delivery, free of damage, and accurate transaction.
Focus the efforts of the Customer Service Representatives and Continuous Replenishment Planners on business activities that insure communication with customers and sales is executed effectively and efficiently every day.
Build processes and systems with Sales and Customer Marketing that insure flawless execution of all new product introductions, display shipments and promotional activities.
Lead the activities of the Customer Service Team to develop and maintain systematic planning activities with customers, sales, brokers, and Logistics Centers.

 Required Experience



Bachelor?s Degree in Logistics or a related business field with a minimum of 8 years? Management experience, 4+ years in customer service, supply chain management or sales, preferably in the consumer packaged goods industry.

Solid understanding of sales and internal/external supply chain principles, processes, and systems to include order management, transportation, forecasting, and warehousing.?? ??? ?

Experience with, and a high level of comfort in, contact with the customer both at an everyday operational level as well as senior level.?

Demonstrated ability to lead and develop people.

Ability to analyze data and assimilate relevant data into recommendations and decisions.

High proficiency with computer systems and software applications.

Superior communication skills ? written, oral, and presentation.

Experience as a manager with direct reporting responsibilities.

Demonstrated ability to take charge and initiate action.


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