Product Support Specialist - Airline IT

Amadeus is the chosen technology partner for providers, sellers, and buyers of travel. The company provides distribution, IT and point-of-sale solutions to help its customers adapt, grow and succeed in the fast-changing travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines, insurance companies and tour operators), travel sellers (travel agencies) and travel buyers (corporations and travelers). Solutions are grouped in four solution categories ? Distribution & Content, Sales & e-Commerce, Business Management and Services & Consulting.

Position:
The Service Management Center Airline IT product support group provides dedicated support to Amadeus Altea customers using our Altea inventory and departure control systems. 


Amadeus Alt?a Reservation
Amadeus Alt?a Inventory
Amadeus Alt?a Departure Control

Responsibilities:
1.These activities will grow as the Alt?a suite of products unfold:

?Provide second level support to Amadeus Altea customer on functional assistance with inventory and departure control questions
?Provide troubleshooting assistance to all Amadeus Altea customers on the different systems during the close-out of flights or update of their inventory 


 Requirements:
?Must have past experience in departure control or inventory systems
?Amadeus host functionality knowledge
?Airline flight operations experience
?Information systems / Technical programming skills advantageous
?Revenue Management / Departure Control skills
?Excellent communication and organisation skills
?Analytical and troubleshooting skills
?Adaptable
?Ability to work accurately and efficiently under pressure

Education:
?High School diploma or equivalent. Undergraduate degree preferred

Other considerations:
?Flexibility and ability to deal with change
?Flexibility in work schedule according to project and departmental needs
?Perform other duties as assigned
?Must be able to travel as required