Software Support Engineer- (Co-Op)

Enterprise Identity Manager (ITIM) application, Express Identity Manager (ITIM Express) application Single Sign-on security (TAME-SSO)You will work with customers, IBM consultants, and outside Business Partners at a high level of technical knowledge providing assistance with product deployment, configuration problems,Sales assistance on demos, and when required, deep dive training on these products. The primary customer base is in the Americas. We also provide support for AsiaPacific.

Skills required include: problem diagnostic experience, troubleshooting and debugging complex computer system and software issues ranging across ITIM, its component middleware; Web Application Server (WAS), Weblogic, IDS (ldap), IPlanet, Oracle, DB2. In addition a very strong working knowledge of one or more OS s (Windows and/or Unix) is required.

Major Field of Study: Computer Science

Duties include but not limited to:

Record and report design, reliability and maintenance problems and bugs

Maintain customer Problem Reports (PMR s) in the IBM Problem Tracking too

Duplicate the customer s problem in various Unix and Windows environment

Monitor and manage the customer resolution through entire incident life cycle

Install and maintain each product, noting problems and opportunities for improvement

Be involved in training customers, domestic and foreign business partners

Act as entry portal for customers, consultants and SE s into the development

Be responsible for maintaining departmental test platforms and other tech

Strong Unix (AIX, HPUX, Sun) and NT experience (able to debug), MVS experience

Data base experience, especially with Oracle or DB2 experience with SQL

WAS experience a plus

Experience with Java is desirable.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. xallx

Workplace
S-Traditional Office

Division
Software Group: 46-TSD TIVOLI SOFTWARE DIVISION

Desired Skills
This position will work a 20-30 hour weekly schedule, depending on student availability.

Additional Info
Software Group provides the foundation for On Demand Business. We are the world's largest provider of middleware and the second-largest software business in the world, contributing about 15% of IBM's total revenue and one-third of its profits. We have approximately 40,000 employees worldwide, including the world's largest direct software sales force of 13,000 people. SWG works with 100,000 business partners worldwide, with more than 100 strategic ISV alliances. We have 40 software research labs worldwide; more than 25,000 developers, 24 on-demand software centers; and 14,000 employees dedicated to open software technologies, including Linux, Java and XML.

Experience in enterprise security and systems administration/ management a plus. Excellent and demonstrable oral and written communications skills a must.

Second language skills, particularly in Chinese or Korean are highly desirable.

Must be a self-starter,enjoy operating in a challenging environment, and must be highly motivated to advance your technical skills in order to contribute to the high standards

Education
Bachelors Degree

Major
Not Applicable