Warehouse/Shipping & Receiving Customer Service

SUMMARY:

Performs a variety of routine shipping and receiving tasks. Compares identifying information on incoming or outgoing shipments with purchase orders, invoices, or other documents.

Provides direct customer advice and service in a front-desk general services environment. Handles customer account transactions, provides customer assistance.

DUTIES AND RESPONSIBILITIES: Prepares shipments for postal or commercial conveyance; determines most economical and efficient shipping method; selects appropriate shipping container; packs items to ensure safe delivery. Prepares bills of lading; checks items to be shipped against work orders to ascertain that quantities, destination, and routing are correct. Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment; may process return shipments from customers. Sorts, counts, packages, labels, insures, unpacks, and/or logs inventory which is shipped or received. Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel. Delivers items to requisitioning departments and obtains authorized signatures for accepted items. May trace lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents. May maintain department database, prepare routine reports, and file shipping/receiving records. May operate dolly, pallet jack, and/or forklift in loading and unloading supplies and equipment; may operate shrinkwrap machine; may operate company vehicle to deliver shipments; may assist in routine maintenance of equipment and shipping area; may lock warehouse and set alarms. Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices. Provides phone customer assistance; directs and provides information to customers, and facilitates the resolution of customer complaints and queries. May provide back-up and assistance to floor customer service staff, as appropriate to individual position objectives and requirements. May provide specified customer services in locations remote to the central office, as appropriate to the objectives and requirements of the individual position. Performs miscellaneous job-related duties as assigned.

MINIMUM JOB REQUIREMENTS:

High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:Ability to read and write. Ability to prepare routine administrative paperwork. Records maintenance skills. Ability to detect problems and report information to appropriate personnel. Knowledge of related accreditation and certification requirements. Ability to read, understand, follow, and enforce safety procedures. Ability to sort, check, count, and verify numbers. Knowledge of light equipment operation and/or maintenance. Ability to receive, track, and distribute materials, supplies, and equipment. Ability to understand and follow safety procedures. Ability to perform simple arithmetic. Ability to maintain quality, safety, and/or infection control standards. Ability to receive, stock, and/or deliver goods. Ability to lift and manipulate heavy objects. Knowledge of postal or commercial shipping methods and procedures Ability to gather data, compile information, and prepare reports. Records maintenance skills. Ability to analyze and solve problems. Ability to operate a personal computer.  Knowledge of customer service standards and procedures. Strong communication and interpersonal skills. Knowledge of retail sales, systems, and standards.

DISTINGUISHING CHARACTERISTICS:

Position requires: a) Preparing packages and bills of lading for outgoing shipments; b) Receiving and unloading incoming materials, ensuring accuracy of shipment; c) Inspecting shipments and notifies supervisor of damages; d) Delivers items to requisitioning departments; and e) Operating loading/unloading equipment and company vehicles for deliveries.

CONDITIONS OF EMPLOYMENT: Successful candidate must submit to post offer, pre-employment physical examination/medical history check/drug test.

WORKING CONDITIONS AND PHYSICAL EFFORT: Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals. Work is normally performed in a typical interior/office and/or warehouse work environment.