Cancellation and refunds

How do I cancel my subscription?

If you want to cancel your subscription, go to your My Details page and click on "Manage subscriptions." Then click on "cancel subscription" against the appropriate service. We will do our best to process your cancellation request within 48 hours and you will receive confirmation by email when it has been done. Please note that the subs help team are only available during office hours, which are weekdays, 10am-6pm.

Am I entitled to a refund?

Although the final decision is at our discretion, we will not refuse a refund without good reason.

If you are an annual subscriber, you will be entitled to a refund of any full months remaining on your subscription. So, for example, if you choose to cancel your subscription after five-and-a-half months, you will receive a refund for the six unused months.

If you pay on a monthly basis, we will simply not take any more payments after you tell us you want to cancel. You will, of course, be able to access the paid-for product until the end of the month in which you cancelled.

We can only issue refunds to the card with which you made your original payment. If that card has expired, we will send you a cheque instead. Please allow up to 28 days for it to reach you.

Can I change my subscription?

At present it is not possible to switch your subscription from one product to another. In order to change your subscription, you will need to cancel your current subscription and then subscribe to the new product.