Commercial Printing Customer Service Representative

Outstanding opportunity for experienced Customer Service Representative (CSR) in Phoenix, Arizona. The successful candidate will possess the experience and skills outlined in the Job Description, below. This position offers a competitive salary, medical insurance and other benefits, and is a permanent position with one of the leading and fastest-growing printing companies in the Southwest.

If (and only if) you are qualified for this position and are interested in obtaining an opportunity with a bright future, please email your resume to chiricuzio@aol.com


 

Job Description

Commercial Printing

Customer Service Representative

 

 

The Customer Service Representative (CSR) is responsible for maintaining a proper balance between the profitability of the company and the achievement of total customer satisfaction. The CSR works with Company Sales Representatives to prepare cost estimates for all of the company business and provide a significant service experience for the client. The CSR must understand the customer requirements and the cost of meeting those requirements within the company capabilities, serving as the client advocate to the company and the company advocate to the client.

 

As the CSR, you are a primary internal representative of our organization. You must convey to the customer a sense of expertise in our printing services and capabilities, and you serve as a key educator to our community and customers.

 

You are a member of the Sales and Marketing Team, and together you are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company. The sales and strategic marketing activities of your team will be designed to achieve these revenue goals. These in turn are keys to meeting all of the company goals:

 

It is your job to guarantee satisfaction and value for our customers, contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth. You will maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.

 

You and your team are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.

 

 

Responsibilities and Duties:

 

 

General and Administrative

 

 

Communicate effectively with the General Manager, the Sales Team, and the Production Team, informing and updating them regularly to guarantee that sales objectives and customer objectives are met.

Comply with all OSHA safety requirements.

Follow systems and procedures outlined in company manuals.

Participate as a key team player by supporting operations as needed.

 

 Customer Service

 

 

Prepare estimates for all production jobs based on customer specifications as received from Outside Sales Representatives, Customer Service Representatives, and General Manager.

Price all production work using proven standards. Estimate nonstandard work in conjunction with the owner or the general manager.

Process customer orders in a courteous, efficient and timely manner.

Organize workflow to meet customer deadlines.

Effectively present and discuss the products and services of the company.

Manage telephone calls professionally, efficiently and with good communication skills.

Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution.

 Sales and Marketing

 

 

Support customer sales through service, education, and effective problem solving. Involve appropriate team members as needed.

Support strategic sales plan and marketing strategies outlined by the sales team.

Assist in the promotion of cost-effective customer-oriented solutions.

 

 

Fiscal Responsibility

 

 

Maintain pricing and discount terms and allowances continuously. Develop knowledge of best suppliers and competitive prices, and stay abreast of pricing changes.

Manage the computerized estimating system, updating it regularly with pricing changes as required.

Work with cost accounting to determine hourly rates and production standards for various operations.

Coordinate with management team to determine overtime requirements of proposed jobs.

Maintain paper inventory and spoilage tables to monitor and improve estimating processes.

Develop knowledge of inventory position, quantity stocked, usage, and reorder point.

Research and recommend cost saving potential to management.

 

 

Qualifications:

 

 

Familiarity with printing operations.

Knowledge of cost accounting, printing processes and supplies, and purchasing methods.

Experience in sales or customer service.

Excellent command of the English language in both written and oral forms.

Excellent math skills.

Excellent interpersonal skills.

Ability to understand customers? needs and requirements and relate to production processes.

Strong attention to detail, possessing a sales aptitude and interested in preventing errors and solving problems.

Must be computer literate and current on new technology.

Must be hard working, a self-starter and a problem solver.

Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.

Exceptional phone and customer service skills, positive and upbeat attitude.

Meet or exceed minimum test results as specified by the hiring manager.

Ability to move freely throughout the building to gather information, materials and authorizations.

 

 

Working Conditions:

 

Appearance at all times must represent the company image.

Work area may have fluorescent lighting and air conditioning.

Extended computer work involving use of keyboard and mouse.

Moderate noise level.

Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder.

Occasional overtime.

Fast-paced environment; subject to numerous schedule and priority changes and short notice activity.

 

 

Additional Duties: This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.