Project Manager (telephony & data)

Position Description: Project Managers are responsible for managing an individual client project. Key responsibility includes managing internal and external resources and ensuring that projects are delivered on-time, on-budget and at target margins. PM?s develop a scope of work, execute pilot installations, and indirectly manage teams of Project Coordinators and/or Field Service Representatives (FSRs). Project Managers work with Project Executives, who are the primary liaison to the client, in managing portions of an individual project or may be assigned the total ownership of an entire project.

Once a project is approved and a time schedule established, the PM will work with other project team members to assemble the field installation teams required to complete the project. The installation team will either be Tier 1 FSR?s working in a mobile crew model, contracted local FSR?s working in a dispatch by territory model, or a combination of the two field networks.

PM?s are measured based on the following criteria:

Proper project planning and organization (SOW review and/or development, assist in proper project team identification and field resource assignments/allocation)

Customer invoicing/sub-contractor payments completed within targeted time frames and meeting margin goals

Customer satisfaction based on Satisfaction and Quality surveys and Customer feedback

Role/Responsibilities:

Manage the project plan to meet the objectives.

Assist in providing project information and cost of implementation.

Work with executive management, sales, and other project team members to develop and validate the SOW.

Process documentation development for project

Identify the technical resources required to execute projects.

Negotiate installation regions and pricing with the FSR network.

Manage milestones and any site delivery and acceptance documentation required by the customer.

Manage the project bill of materials (BOM), staging, and integration/consolidation logistics requirements.

Train the Project teams on the solution the team is deploying for the customer.

Responsible for providing the customer with status reports and attend conference calls as well as answer direct customer questions.

Ensure FSR?s have completed the required tasks by reviewing the completed and signed Delivery & Acceptance form.

Visit client sites to ensure quality of the FSR work.

Review financial reports to ensure profit margin expectations are met.

Advise any project anomalies to the Project Executive.

Manage the productivity of the assigned workforce.

Manage, coach, educate, and motivate technicians assigned to the project.

Monitor project status and tasks through use of proprietary software (Cross Manage, CrossTrack), and other management systems and tools

Accountable for team?s contribution in achieving goals and objectives including customer satisfaction and profitability.

Participate in sales planning and project hand-off meetings from sales.

Perform quality control activities such as monitoring, adherence to practices, handling escalations, and ensure administrative work is completed

Handle escalations as needed

Update project plans

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