Building Services Operations Center Supervisor - 3rd Shift

See Yourself At Target Employing more than 270,000 team members in 47 states, we value creativity, diversity and collaboration in all its forms. From stocking our stores' shelves with fantastic products at great prices to a deep commitment to community giving, Target strives for excellence in every area.

Design/Build/Property Management

Learn the lay of the land. This team is about finding great locations, then creating and maintaining our buildings. You'll also create guest-pleasing in-store plans.


Purpose

As a Building Services Operations Center (BSOC) Supervisor you will provide team member leadership for the technical operation of the Building Services Operations Center. You will be responsible for providing 24/7/365 support to stores and other corporate locations, including alarm monitoring, (HVAC/Refrigeration/Burglary/Fire), emergency notification & response, work order dispatching and other first level requests and services relating to Call Center/Central Station support functions.



See Yourself:

Having the day to day leadership responsibility and possessing strong technical base knowledge of all functions supported by BSOC, including but not limited to; Heating Ventilation and Air Conditioning, Refrigeration Monitoring, Alarm Systems Operations, and Call Center/Central Station support functions

Working toward a "total quality" operation through continuous improvement

Ensuring all information is input in a timely manner with an exceptional degree of accuracy

Supervising daily operations of assigned group of team members. This includes: interviewing and hiring new team members, on-going coaching and development, administering corrective action when appropriate, evaluating the performance of the team and writing/delivering performance reviews

Developing and implementing common programs and procedures that promote department efficiency and cost control

Developing, training and retaining a strong diverse team devoted to quality service

Serving as a "Leader on duty" role for the Building Services Operations Center (BSOC) with a thorough understanding of each of the BSOC operations core operational functions and problem emergency escalation procedures

Providing a high level of leadership/business decision making ability related to day-to-day operational issues and tasks. (I.e. budget, senior management calls, etc)

Taking a lead role in managing and resolving field issues involving field equipment and equipment problems and issues

Escalating major issues/problems such as (High risk store, unique store, and brand score card opportunities) to the Sr. Supervisor or Manager BSOC

Directing and scheduling the activities of the team in order to ensure that the team is always appropriately staffed

Making accommodations as necessary for peak periods to ensure effective coverage and service

Adapting to the business needs, such as inclement weather in various parts of the country, and other potentially damaging situations

Prioritizing, and understanding the severity of a situation in order to respond appropriately, such as in/with hurricanes, black outs, etc.

In partnership with direct Supervisor, working to develop and implement procedural and operational training processes and procedures for department team members

Actively coaching and evaluating team members and assisting them in developmental career plans

Communicating procedural changes and important information to team members via weekly meetings, emails, etc.

Prioritizingh, coordinating, and/or communicating training needs

Assisting with identifying, developing and implementing improvements to existing procedures and functions to ensure efficiency and quality of service that BSOC provides to our guests

Ensuring the team is using the methods in place to facilitate change and helping the team develop the skills needed to function effectively as a team

Supporting productivity and accuracy by reviewing performance metrics

Coaching and counseling individuals and the team regarding performance or productivity issues

Partnering with BSOC Supervisors including service observing and/or quality checking the team and providing constructive feedback regarding call monitoring performance and address opportunities and strengths with team

Communicating new and improved ideas to enhance productivity

Setting the example for excellent service

Partnering with internal customers to ensure that customer needs, requirements and expectations are thoroughly understood and met

Providing feedback to other Property Development groups regarding trends noted in repair issues that could be improved through designs or vendor specifications as a part of planning process for new stores and remodels

Monitoring and providing feedback to National Contracts Team regarding vendor performance, delivery of services and expense control

Providing feedback on poor performing vendors to appropriate department, and continually works toward process improvement

Fostering and promoting corporate recognition programs for team and creating an environment that maintains high moral with team members

Ensuring all levels of service goals are met or exceeded by monitoring Call center applications such as Centervue system, ACT, and/or BSOC KBI's, daily huddle stats etc. to maintain operational objectives; analyzes reports to improve overall operations

Acting in cooperation with Sr. Supervisors, Managers, Trainers, and Training & Technology Administrators in Building Service to balance and maximize performance

Completing special projects as assigned by Sr. Supervisor or BSOC Manager




Job Requirements

Minimum Requirements:

Four Year College Degree or three years call center supervisor work experience

Demonstrated leadership experience of a diverse and productive team

Excellent oral and written communication skills

Outstanding guest service skills, positive attitude and the ability to effectively deal with team and guests

Ability to motivate team members and delegate responsibilities

Ability to work under pressure and make decisions independently

Ability to manage multiple tasks; strong organizational skills

Technical Aptitude

Basic PC and work processing skills

Flexible schedule; able to work evenings and weekends



Desired Requirements:

Four Year College Degree

Knowledge in Call Center operations and procedures

Knowledge of Target policies and procedures

Strong knowledge of quality assurance metrics




See The Rewards

Eligible team members will receive one of the best earnings packages anywhere, including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. See a place of exciting challenges and rewards. See a place where you'll feel empowered to do something brilliant. See a place filled with creativity and unlimited opportunity. See a place where 'work' could easily be called play. To apply, visit our careers Web site at