Front End Collections Representative

Position Function: Aggressively pursue past-due accounts according to the Company Standard Operating Procedures and government regulations in order to achieve regional delinquency and default objectives

Position Responsibilities Include:


Persuade delinquent customers to bring their accounts current while using professionalism and tact

Responsible for meeting assigned production standards by collecting delinquent payments and by arranging payment plans over the phone

Achieve numeric standards for servicing past-due accounts without sacrificing quality of service

Adhere to Fair Debt Collection Practices Act and other legal regulations

Assist Collections Supervisor with training of new employees

Regularly update Collections Supervisor on status of accounts and special situations


Position Qualifications Include:


Prior customer service, sales or collections experience

Experience in mortgage/finance industry a plus

Previous data entry experience preferred

Persuasive and professional communication skills (oral and written)

Good telephone communication techniques

Ability to meet goals and deadlines in a fast paced, highly stressful environment

Proficient PC skills

Ability to be on the telephone for long periods of time

Strong numeric aptitude, problem solving and analytical skills

Detail-oriented with strong organizational skills


Our employees receive a generous benefits package including:


Competitive Pay plus Bonuses

Medical, Dental, and Vision Benefits

Paid Vacation and Sick Time + 10 Holidays (Vacation time begins accumulating from your first day!)

401(k) Eligibility the first of the month after 30 days of employment, plus employer match every pay period

Tuition Reimbursement

Business Casual work environment

 
Stable work schedule; core hours of 6AM-3PM, 8AM-5PM and 10AM-7PM with limited Saturday hours required.


There has never been a better time to build your career by joining Green Tree!

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