Post Closing Coach

Description:
Wholesale Lending is the channel through which the ING Bank originates loans from Loan Brokers. This function includes origination, underwriting, processing, closing and booking to the Bank's loan servicing system. Wholesale Loan Operations is the department within Wholesale Lending that comprises processing, closing and booking.

The Post Closing Coach is responsible for all aspects of the daily operations of Post Closing Department.
These processes include wire transfers, initialization of the client accounts onto the loan servicing system, follow up closing documents and completing quality assurance on all loans and various report processing.
The Coach ensures that all requirements as outlined in the Secured Home Lending Policy Manual are followed. The Coach trains and supervises the staff and identifies associates' strengths and challenges, taking steps to raise their development through established guidelines.

Essential Functions:
* Responsible for the completion of the Post Closing processes.
* Manage the day-to-day activities of the department to ensure efficiency and accuracy.
* Provides internal and external customer service by phone, mail, fax or email.
* Ensure adequate processes and proper management of the team to achieve department standards.
* Monitor individual employee work production and error rate.
* Responsible for staffing of department as well as handling employee related issues.
* Provide timely performance appraisals for the team as per company guidelines.
* Monitor the development and maintenance of the department's policies and procedures to ensure accuracy and completion of updated manual.
* Ensure that policies and procedures are adhered to as outlined in the Operations Policies/Procedures and Secured Home Lending Policy Manuals.
* Consistently work to deliver efficiencies to the processes, which improve the costs, quality and productivity of the department.
* Manage and/or participate in various department projects and responsibilities.
* Communicates new procedures, changes in procedures to staff and ensure implementation.
* Work cooperatively with coaches of other units to ensure optimal service levels are achieved.

Qualifications:
* 2 to 5 years experience in financial industry operations and/or residential loan processing.
* Mortgage and Home Equity product knowledge.
* Some management or supervisory experience.

Education and/or Certifications:
* A post-secondary education in a related field a plus.

Technical skills and abilities:
* Demonstrated leadership, managerial and supervisory skills.
* Computer literate.
* Sound knowledge of banking and core loan products, banking systems and applicable technologies.
* Excellent customer service, communication, and organizational skills
* Commitment to setting and achieving goals
* Ability to work in a fast paced, multi-task environment

Working Conditions:
* Fast-paced, high volume production environment
* May be required to work over 40 hours as needed, including nights and weekends
* Extensive computer usage

Salary/Benefits: Salary commensurate with experience
ING DIRECT offers one of the best benefits plans around, providing medical and dental health coverage; flexible spending accounts; 401K retirement plans; fitness programs and a great deal on our Orange Mortgage.

Job Location: Wilmington, DE

Job Number: 000774

Company Profile:
Why join the ING DIRECT team? We're on a mission to lead Americans back to saving and are looking for people who share that passion to join our team. Our successful Orange Savings Account and Orange Mortgage have set the bar for how to simplify financial products to provide a better deal for consumers. If you are an energetic individual interested in helping build a different kind of bank, we look forward to hearing from you. To learn more about the world's largest direct bank, visit ingdirect.com.

Send your resume to wholesalecareers@ingdirect.com with the job title in the subject line.