Relocation Counselor (Abbott Labs)

Job Description: Position Summary Single point of accountability for the day to day interactions with relocation transferees. Examples would include coordinating with the ancillary services (expense, closing, household goods, mortgage) to ensure client/transferee satisfaction by having a smooth relocation.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES 
 Manage the entire relocation for each transferee being their single point of accountability and their advocate. This position is 100% responsible for every aspect of the transaction for the corporate transferree. This includes tasks surrounding homesale, homefinding, household goods, equity advances, mortgage services and other required services. 
 Educate Client HR contacts on minor relocation issues as related to transferring family, communicate with them regarding exception management specific to transferee, including recommendations on specific exceptions to policy; provide them transferee status updates, keeping them abreast of issues 
Coordinate with all internal departments/functions to ensure successful transferee experience. 
Consistently provide direction and feedback to Relocation Associates in the areas of work direction, development, training and performance evaluation -

Job Requirements:


Qualifications
Relocation Experience/Real Estate Required
High school diploma Undergraduate degree in related field desired
Strong customer service background
Working knowledge of various software packages
Effective problem solving skills
Excellent communication skills
Ability to work successfully in a team environment
Strong analytical skills
Strong computer skills
Strong conflict resolution skills
Ability to concentrate on detail while being interrupted and ability to work under stress

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