Supervisor, National Default

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Supervisor, National Default
The department provides title products and other related services to the default industry on a national level.
The Supervisor, National Default is responsible for supervising a team of varied Specialists to ensure that Pre-Foreclosure title reports, updates, policies and/or O&E reports in assigned states are processed efficiently and in accordance with State, Underwriter and internal guidelines.
Primary responsibilities include:
- Manage a team of Specialists to insure that established productivity and quality standards are met. Conduct audits of the pipeline to determine compliance, integrity and timeliness of processing.
- Setting goals and objectives for the team, including monitoring, tracking and reporting results.
- Oversee daily operations of the team. Supervise assigned personnel and provide guidance, training, coaching and counseling when required. Conduct performance evaluations and salary reviews.
- Communicate the goals and objectives set by the department/division. Establish 'Team' related goals that work toward the overall Mission Statement of the division. Measure and appropriately communicate the achievements/results.
- Implement new procedures that may be required due to changes in the regulatory environment. Constantly challenge the daily workflow and seek out efficiencies within the process. Recommend ways to improve the team/department expenses while minimizing its exposure to loss.
- Evaluate training and development needs of staff. Provide appropriate opportunities for advancement and career pathing.
- Prepare month end statistical reports that record team accomplishments
- Evaluate team's hiring needs. Interview and select candidates. Responsible for coaching, counseling and training of staff. Will also conduct performance evaluations and salary reviews.
A successful candidate will have:
High school diploma, GED or equivalent.
Knowledge of foreclosure processes from a title operations perspective.
Knowledge of underwriter guidelines in specific states.
PC proficiency (Excel, Word, Acrobat).
Excellent oral and written communication skills.
Self-starter, good organizational and time management skills.
3 to 5 years general title experience with emphasis on foreclosure or policy production.
One year of hands-on experience in processing of pre-foreclosure or commitment/policy production.
An ideal candidate may also possess:
- A minimum of six months of supervisory experience.
- College preferred.




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