Assistant Manager/Shift Manager

Job Purpose: Serves customers by training staff; purchasing and displaying products.



Duties:

* Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.



* Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.



* Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.



* Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.



* Promotes sales by demonstrating merchandise and products to customers.



* Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.



* Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.



* Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.



* Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.



* Prepares reports by collecting, analyzing, and summarizing information.



* Maintains quality service by establishing and enforcing organization standards.



* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.



* Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications:

Competitive Analysis, Management Proficiency, Creative Services, Supply Management, Customer Service, Presentation Skills, Analyzing Information, Basic Safety, Promotions, Understanding the Customer, Verbal Communication