Guest Service Associate Manager

Recognition for a job well done? What a concept! Golden Corral is the best family-style buffet and grill restaurant chain in America. Our guests feel welcomed and appreciated from the moment they enter our doors, and so do our management team members. Why is this? Because Golden Corral is committed to recognizing and rewarding them for a job well done and we help to further their success by offering top-notch training and a strong promotion from within policy.

To be a successful leader, you must possess a strong, stable work history along with management experience in a high-volume, casual dining or family-style restaurant. College coursework preferred.

Job Responsibilities:
The Guest Services Associate Manager is responsible and accountable for managing and directing the human, physical, and financial resources in the front of the house to achieve a profitable operation and positive environment that will make "pleasurable dining affordable," and provide a dining experience that will ensure our guests desire to return again.

1. Ensure Golden Corral operating standards for service times, Bakery, facility maintenance, and equipment maintenance in the Front of the House are achieved. Ensure CSQ standards of a minimum of 85% are met in the front of the house while in compliance with all company policies including the Code of Ethics.

2. Train and coach Fast Tracks Coordinators, Crew Leaders and Crew Trainers and A-Team on all changes and/or additions to Front of the House operating standards as they are transmitted to the field.

3. Manage guest relations including achieving 100% table visits during every meal period and handle all guest complaints in the Front of the House. Ensure that the morale of front of the house is positive and guests have a pleasurable dining experience.

4. Manage line speed to ensure Co-workers are properly trained and high dollar hours are achieved according to Golden Corral operations standards.

5. Ensure all Co-workers in the Front of the House are trained with the Computer Based Training program and certified through Fast Tracks. Schedule quarterly meetings with Front of the House Co-workers.

6. Maintain complete, current and accurate files for all restaurant Co-Workers. Perform required disciplinary counseling sessions for the Front of the House in the presence of the General Manager.

7. Recruit, train and retain talented Co-Workers in Line, Server and Bakery production positions. Ensure 6 steps of line service, 10 steps of service, recipes, menu matrix and production guides are followed in the Bakery. Work with the GM to ensure the Front of the House is covered on days off.

8. Manage Line 2 and other cash control procedures, including drawer pulls and ensure all security procedures are followed for the handling of cash on the front of the line.

9. Conduct thorough and complete new Co-Worker orientations, conduct all Co-Worker evaluations and submit any pay change recommendations to the General Manager in a timely manner.

10. Order and maintain all uniforms and linen within the guidelines of the approved budget on a weekly and monthly basis.

11. Ensure the proper implementation, communication, training and execution of the national restaurant and local store marketing programs and assist the General Manager with Community Relations activities as needed.

12. Perform other functions that may be necessary to ensure guests receive a pleasurable dining experience.


Two to three years management experience in operations in a high volume restaurant with diversified menu offerings. Coursework normally associated with completion of a high school diploma. A hospitality degree is preferred. Successful completion of Phase I, II, and III of the Golden Corral management training program.

Golden Corral offers a variety of benefits designed to meet the particular needs of employees and their families.

Compensation and benefits packages for managers include:
~~Medical Insurance
~~Dental Insurance
~~Vision Insurance
~~401(k) (Company Matching Program)
~~Tuition Reimbursement
~~Company Paid Life Insurance
~~Short and Long Term Disability Insurance
~~5 Day Workweek
~~Paid Vacation
~~Continual Training and Development During Career
~~Bonuses Paid Monthly With No Cap On Bonus Potential

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