Restaurant POS Project Manager

INTRODUCTION:

 

From quick service to table service restaurants, the hospitality industry faces unparalleled challenges from consumers and competition.  Platinum Technology Systems, with offices in New Jersey and Virginia, is a leading provider of Aloha Point of Sale Systems for restaurants by offering software, hardware, training, and support for their clients.

 

GENERAL POSITION SUMMARY:

 

As a member of the PTS team, the Project Manager is responsible for the successful implementation of Aloha Point of Sale Solutions, while ensuring customer satisfaction and quality.  This position is a front line technical representative responsible for understanding customer needs, configuring a solution to meet those needs, and installing the Point of Sale solution at customer sites,  This includes sire preparation, equipment staging, software configuration, and actual site conversion and installation.  This is a great opportunity to work directly with out customers and/or their employees.  Travel to customer locations is required.

 

ESSENTIAL FUNCTIONS:

 

*  Installing hardware

*  Installation and configuration of Aloha software

*  Providing Live site start-up services

*  Providing customer training

*  Ensure site is 100% fully functional

*  Responding to customer cases and field inquiries in a timely and effective manner by answering known questions and reproducing straightforward technical problems

*  Ensuring customer satisfaction by maintaining a pro active approach with customers

*  Learn new products and diagnostic tools

*  Other job related duties as assigned

 

REQUIRED EDUCATION AND/OR EXPERIENCE:

 

Formal education level:

*  High School diploma or equivalent

 

Specific skills and proficiency levels:

*  Extensive computer knowledge and experience

*  Excellent verbal communication

*  Excellent Customer Service skills

*  A+ certification a plus

*  MSCE certification a plus

*  Aptitude to learn quickly and perform well under pressure

*  Ability to work independently yet within company guidelines

*  High level of integrity, confidentiality and professional maturity

*  Must be open to flexible schedule/hours.  Weekends a must.

*  Travel required

 

Experience:

 

*  Previous experience in the food service industry or a related technological field strongly preferred.

*  Prior experience in hardware installations and software configuration preferred.

*  Support desk experience in troubleshooting, analysis and/or resolution is a strong plus.